Healthcare Consulting Director – Patient Experience

🕒 3 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $185.000 - $225.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Huron

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2002

🏥 Saúde

📦 Logística

📣 Marketing

Healthcare • Logistics • Marketing

A Huron Consulting Group é uma consultoria global que oferece uma ampla gama de serviços, incluindo soluções em estratégia, operações, consultoria, digital, tecnologia e análises para vários setores, como saúde, educação, energia e serviços financeiros. A Huron ajuda as organizações a navegar em desafios complexos e impulsionar o crescimento através de soluções personalizadas e estratégias inovadoras. A empresa emprega uma equipe de especialistas dedicados a entregar soluções de alto impacto que atendem às necessidades únicas de cada cliente, com foco em áreas como serviços gerenciados, terceirização e desenvolvimento de liderança.

Descrição

• Lead and direct teams in complex performance improvement engagements • Manage project budgets, invoicing, and billing while ensuring successful client outcomes • Apply analytical and critical thinking skills to quantify benefits, identify risks, and develop performance improvement solutions • Understand client challenges, create customized solutions, manage expectations, and deliver presentations and proposals • Build strong client relationships and lead change processes in complex environments • Lead and develop teams through role definition, team building, coaching, mentoring, and performance management • Identify business development opportunities • Design and implement complex, sustainable healthcare consulting solutions focused on patient experience

🎯 Requisitos

• Bachelor’s degree required • 8+ years of healthcare consulting, hospital operations, or performance improvement experience • Leadership of process redesign, change management, operational transformation, and cross-functional improvement initiatives • Experience leading complex healthcare consulting engagements and implementation efforts focused on patient experience • Understanding of patient experience measurement methodologies, including CAHPS • Experience with patient experience analytics and key drivers of consumer experience across inpatient, emergency department, medical group, support services, and payer settings • Knowledge of complex healthcare delivery systems and performance improvement opportunities, including access, throughput, care progression, care coordination, quality and safety, reducing length of stay, and reducing readmissions • Ability to lead, coach, and develop individuals and teams • Ability to independently facilitate training and educational programs for clinical and non-clinical leaders in one-on-one, small-group, and large-group settings • Ability to travel based on client, enterprise, or project needs; current Healthcare practice average travel is less than 50% annually • Proficiency in Microsoft Office, including Word, PowerPoint, and Excel • US Work Authorization required • Experience in a matrixed organization or cross-functional team environment preferred

🏖️ Benefícios

• Annual incentive compensation program • Medical coverage for employees and dependents • Dental coverage for employees and dependents • Vision coverage for employees and dependents • Wellness programs • 401(k) plan with generous employer match • Employee stock purchase plan • Generous Paid Time Off policy • Paid parental leave • Adoption assistance • Free annual health screenings and coaching • Bank at work • On-site workshops • Ongoing programs recognizing major events in employees’ lives • Competitive compensation and benefits package