Virtual Assistant – Guest Relations, Bookings

🕒 Junho 17

🌐 Filipinas, África do Sul, +3 outros países – Remoto

🇵🇭 Filipinas – Remoto 🇿🇦 África do Sul – Remoto 🇯🇲 Jamaica – Remoto 🇪🇹 Etiópia – Remoto 🇲🇦 Marrocos – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👨‍💼 Assistente Executivo

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 31%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Huzzle.com

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🎯 Recrutamento

👥 RH Tech

☁️ SaaS

💰 $1.780.791 Pre Seed Round - Huzzle em 2024-04

Recruitment • HR Tech • SaaS

A Huzzle é uma plataforma de Early Careers que conecta estudantes, sociedades estudantis e empregadores. Começando como um CRM para sociedades estudantis pré-profissionais, a Huzzle evoluiu para a plataforma de carreira universitária utilizada por mais de 100.000 talentos no Reino Unido.

Descrição

• Comprehensive Guest Relations: Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting. • Masterful Inventory Management: Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio. • Platform & Reputation Management: Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity. • Operational Coordination: Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness. • Dispute & Administrative Oversight: Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports. • On-Call Support: Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends.

🎯 Requisitos

• System Mastery: Extensive hands-on technical expertise in Guesty and Uplisting is non-negotiable. • Mixed Portfolio Experience: 2+ years of experience managing reservations and guest relations for both traditional hospitality (Hotels/B&Bs) and short-term rentals. • Native-Level English: Exceptional written and verbal communication skills with a professional, empathetic, and hospitable tone. • UK Schedule Alignment: Strict adherence to UK business hours and the flexibility to monitor requests during evenings and weekends. • OTA Expertise: Deep knowledge of Airbnb, Booking.com, and Expedia Group, including rate plans and dispute resolution frameworks. • Autonomy: Highly organized and self-motivated with the ability to manage a complex portfolio independently. • **Nice-to-Haves** • Experience using dynamic pricing tools such as PriceLabs or Beyond Pricing. • Familiarity with hotel-specific channel managers like SiteMinder.

🏖️ Benefícios

• 💻 Fully Remote: Work from anywhere with international teams • 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals