Manager – Payments Team

🕒 Maio 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $117.000 - $135.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Hyatt

SiteLinkedInTodas as Vagas

10.000+ funcionários

👥 B2C

🛒 Varejo

B2C • Retail • Hospitality

A Hyatt é uma empresa global de hospitalidade que gerencia, franqueia e desenvolve um portfólio de hotéis, resorts e propriedades de férias. É conhecida pelo seu compromisso em fornecer serviços e comodidades de alta qualidade, visando aprimorar a experiência de viagem tanto para viajantes a negócios quanto de lazer.

Descrição

• Support and execute the global payment product roadmap across digital and in-property channels. • Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms. • Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals. • Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams. • Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms. • Support development and execution of standardized certification frameworks, validation processes, and rollout plans. • Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements. • Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments). • Assist with integration of payment solutions across web, mobile, and property environments. • Monitor industry trends and recommend opportunities to improve payment capabilities. • Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements. • Participate in agile delivery processes across multiple workstreams. • Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives). • Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery. • Support management of global payment vendors including gateways, acquirers, and fraud providers. • Assist in vendor evaluations, onboarding, and performance tracking. • Contribute to commercial discussions, cost analysis, and optimization initiatives. • Lead and mentor a team of FTEs and contractors supporting payment initiatives. • Provide clear direction, performance expectations, and regular feedback. • Promote accountability, ownership, and delivery excellence within the team. • Support fraud prevention initiatives and monitoring across digital and property environments. • Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards. • Assist in identifying and mitigating payment-related risks. • Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs. • Contribute to development of dashboards and reporting for leadership visibility. • Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements. • Assist in coordinating cross-functional teams to ensure timely and successful delivery.

🎯 Requisitos

• 5–7+ years of experience in payments or payment product management. • 2–3 years of people management experience, including managing FTEs and/or contractors. • Experience working with payment systems, payment service providers, or digital commerce platforms. • Exposure to global vendor ecosystems and coordination of integrations or certification activities. • Experience working in agile environments and familiarity with tools such as JIRA, Smartsheet, Confluence or similar platforms. • Strong collaboration and communication skills with the ability to work across technical and business teams. • Experience contributing to system implementations, integrations, or technology deployments.

🏖️ Benefícios

• Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match