Director, Product and Retention

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🕒 Março 24

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Hyros

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

☁️ SaaS

🤖 Inteligência Artificial

🤝 B2B

SaaS • Artificial Intelligence • B2B

Hyros é uma plataforma de rastreamento e atribuição movida a IA, que fornece insights hiper-precisos e em tempo real sobre as jornadas dos clientes para ajudar as empresas a otimizar os gastos com anúncios e o desempenho de marketing. O produto SaaS se integra com as principais plataformas de publicidade para rastrear, analisar e atribuir conversões e receitas, permitindo que anunciantes, agências, marcas de e-commerce e vendedores de info-produtos tomem decisões baseadas em dados e melhorem o ROI. A Hyros enfatiza transparência, integridade de dados e a eliminação de suposições do marketing por meio de análises avançadas e automação.

Descrição

• Ensure we collect data and feedback on the product in the most effective way possible. Then deploy it to increase retention and adoption while decreasing churn. • Hyper optimize onboarding to increase set up and adoption rates • Optimize the customer experience of existing features to increase use, ease of understanding and results. • Improve how we communicate results, success and interact with the customer via our dashboard and communications. • Figure out where the software is confusing or failing customers. Then design elegant and simple solutions to improve the experience. • Work hand and hand with support to figure out the best ways to retain and improve customer experience. Create and improve our bug/error detections systems. Then prioritize maintenance and fix priority based around what's most important in relation to retention so that our work is as effective as possible. • Work hand and hand with our development teams in achieving all the goals above. • Be a one-person army in the beginning—hands-on, all-in

🎯 Requisitos

• Proven track record reducing churn and increase usage of SaaS products with significant revenue/customer • Preferably 5–10 years in software, results are paramount however. • Vast experience with customer data collection and analyzing then deploying the data with results. • Strong skills in working with developer work flows and communicating with development teams. Extremely competence in learning and working within common developer workflows.

🏖️ Benefícios

• Unlimited time off (really) • Additional benefits to be discussed based on your needs