Outreach Lead Account Specialist

🕒 Ontem

⛰️ Colorado, Illinois, +5 estados a mais – Remoto

⛰️ Colorado – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $90.000 - $95.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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ICF

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1969

🏥 Saúde

📦 Logística

📣 Marketing

💰 $30.000.000 Grant em 2021-03

Healthcare • Logistics • Marketing

A ICF é uma empresa global de consultoria e serviços de tecnologia que ajuda clientes governamentais e comerciais a enfrentar desafios complexos. A empresa oferece expertise em áreas como modernização de TI federal, energia e utilidades, saúde pública, resiliência climática, gerenciamento de desastres e transporte. A ICF aproveita dados e análises, inteligência artificial e cibersegurança para entregar soluções inovadoras. Com um forte compromisso com a cidadania corporativa e a sustentabilidade, a ICF apoia programas sociais e desenvolvimento comunitário, visando um futuro sustentável com baixas emissões. A empresa opera globalmente, com presença significativa na Europa através de seus escritórios na Bélgica, Espanha e Reino Unido.

Descrição

• Conduct outreach to customers, service providers, trade allies, contractors, distributors, manufacturers, and industry associations to drive program awareness and participation • Build and maintain relationships with commercial, industrial, agricultural, institutional, and public-sector customers throughout the Mid-Central Region • Serve as regional point of contact for outreach supporting utility-sponsored energy efficiency programs • Represent utility rebate and energy efficiency programs at expos, trade shows, counter days, association meetings, customer events, and networking opportunities • Develop and execute regional outreach and engagement strategies aligned with client goals and program objectives • Coach and train trade allies, service providers, customers, community partners, and internal support team members • Create and deliver presentations, workshops, webinars, and trainings; coordinate with marketing teams on messaging and outreach materials • Facilitate communication between customers, trade allies, service providers, utility clients, and ICF delivery teams • Track outreach activities, leads, customer engagement, market feedback, and participation metrics using CRM and program management systems • Support reports, presentations, dashboards, outreach summaries, and database updates using Microsoft Office and program-specific software • Monitor participation, customer satisfaction, and engagement goals; identify barriers, risks, opportunities, and lessons learned • Provide utility client support, including meetings, planning, program reviews, engagement updates, and client communications • Stay informed on industry news, market trends, emerging technologies, program updates, and customer needs

🎯 Requisitos

• Bachelor's degree in Business, Marketing, Communications, Environmental Studies, Sustainability, Energy Management, Public Administration, or another relevant field, or equivalent professional experience in lieu of a degree • 3+ years of experience in utility energy efficiency programs, account management, customer engagement, business development, community outreach, trade ally management, service provider engagement, or program implementation • Customer-service oriented attitude and ability to build and maintain relationships with diverse stakeholders • Strong written and verbal communication skills, including public speaking and presenting virtually and in person • Experience managing multiple priorities, deadlines, and stakeholders simultaneously • Experience with Microsoft Office products, including Word, Excel, PowerPoint, Outlook, and Teams • Valid driver's license and successful completion of a Motor Vehicle Records (MVR) check • Willingness and ability to travel at least 25% of the time across the eight-state Mid-Central Region • Knowledge or experience in energy efficiency, utility programs, electrification, demand response, sustainability, or commercial energy technologies • Experience with commercial and industrial customers • Experience in or managing a trade ally/service provider network • Experience with HVAC, lighting, controls, building automation, refrigeration, compressed air, process improvements, or other energy-saving technologies • Experience organizing and facilitating trainings, webinars, workshops, customer events, or industry events • Experience with CRM tools, customer tracking systems, databases, reporting tools, or program management software • Experience supporting utility clients and/or regulatory-driven programs • Ability to work independently in a remote and geographically dispersed environment • Bilingual English and another language is a plus, not a requirement

🏖️ Benefícios

• Flexible workplace arrangements • Work-life balance • Donation matching • Volunteer opportunities • Tuition reimbursement • Access to professional development resources • 401k matching • Employee Stock Purchase Plan • Equal opportunity employer • Reasonable accommodations throughout the application and employment process