Engagement Manager – Application Managed Services

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Impact Advisors

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2007

💼 Consultoria

🏥 Saúde

🤖 Inteligência Artificial

Consulting • Healthcare • Artificial Intelligence

A Impact Advisors é uma empresa de consultoria focada em saúde que oferece serviços de melhoria de desempenho habilitados por tecnologia para sistemas de saúde, hospitais e planos de saúde. Eles fornecem consultoria estratégica e operacional em domínios clínicos, financeiros e técnicos - incluindo ciclo de receita, otimização de força de trabalho e cadeia de suprimentos, melhoria da qualidade clínica, implementações de EHR/ERP, modernização de TI, cibersegurança e dados & IA - com foco em valor mensurável, sustentável e transferência de capacidade para as equipes dos clientes. A Impact Advisors enfatiza a implementação colaborativa, ROI mensurável e a sustentabilidade a longo prazo das melhorias.

Descrição

• Serve as the primary point of contact for clients throughout the engagement lifecycle • Build and maintain long-term client relationships as a trusted advisor and strategic partner • Monitor client satisfaction, address concerns, and identify service improvement and account growth opportunities • Conduct client status updates, performance reviews, and strategic planning sessions • Oversee delivery of client engagements on time, within scope, and within budget • Define and manage project scope, objectives, timelines, and deliverables • Lead project kickoff meetings and establish stakeholder roles and expectations • Monitor project progress and manage scope, schedule, and budget changes through formal change control • Ensure adherence to contracts, SLAs, and quality standards • Collaborate with sales, legal, and finance teams on client contracts, SOWs, and service agreements • Track budgets, forecasts, invoicing, and profitability; identify and mitigate financial risks • Provide financial and status reports to internal stakeholders and leadership • Lead cross-functional teams of project managers, consultants, and technical specialists • Assign resources, manage workloads, and resolve conflicts • Collaborate with leaders on position management and recruitment • Coach, mentor, and provide performance feedback to team members • Ensure team members have the skills, training, and support needed to succeed • Promote a client-first mindset, proactive problem-solving, and innovation

🎯 Requisitos

• Bachelor’s degree in Business Administration, Information Technology, or a related field • 5+ years of experience in client engagement, project management, or account management, preferably within professional services, consulting, or managed service environments • Proven experience managing complex client relationships and delivering large-scale projects or engagements • Strong client-facing and relationship-building skills • Excellent project management skills and ability to manage multiple engagements and competing priorities • Knowledge of project management methodologies such as Agile, Scrum, and Waterfall • Experience with project management tools such as Microsoft Project, Jira, and Trello • Strong financial acumen, including project budgets, forecasts, and profitability • Exceptional communication and negotiation skills • Experience with contract management and negotiation of SOWs and service agreements • Strong leadership and team management skills • Master’s degree preferred

🏖️ Benefícios

• Annual performance bonus may be available for salaried positions • Additional benefits and perks may be available depending on the position and employment terms • Caring, fun, honest, and autonomous work environment • Diversity and inclusion environment where employees feel valued and empowered