Senior Solutions Engineer

🔥 6 horas atrás

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 15%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Infinidat

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

O portfólio de plataformas de armazenamento primário e secundário da Infinidat oferece desempenho de primeira classe com garantia de 100% de disponibilidade, resiliência cibernética integrada InfiniSafe®️ e o menor custo total de propriedade da indústria.

Descrição

• Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection • Explain tool architecture and answer technically challenging customer questions • Own customer onboarding and initial installation across the portfolio • Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible • Serve as the technical escalation point between customers and the engineering team • Stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments for development and acceptance testing • Execute and maintain the acceptance test matrix for each release across supported platforms • Perform first-line triage of field exceptions for AADM and SnapSync • Analyze tracebacks, console output, and log files to identify root cause before escalating to engineering • Validate release candidates against acceptance criteria before promotion to stable • Maintain the Jira triage queue by filing, classifying, and prioritizing exceptions and customer-reported issues • Document lab procedures, known issues, and workarounds • Contribute to release notes and customer-facing documentation

🎯 Requisitos

• At least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor • Demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI • Working proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments • Practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V • Ability to read Python tracebacks and log files to diagnose failures • Direct experience running presales demos or proof-of-concept evaluations as a primary technical resource • Experience with on-site customer installs or hands-on deployments of enterprise software • Strong written and verbal communication • Preferred: Direct Infinidat InfiniBox experience • Preferred: Experience with Ansible or infrastructure automation tools in a customer-facing context • Preferred: Podman or container deployment and operational experience • Preferred: Familiarity with Jira or similar issue tracking for triage workflows • Preferred: Experience operating in environments with Infinimetrics or comparable performance monitoring platforms