Renewals Specialist

🕒 Setembro 3

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 14%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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INNERGY

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

🏭 Manufatura

💼 Consultoria

☁️ SaaS

💰 $44.000.000 Private Equity Round - Innergy em 2024-07

Manufacturing • Consulting • SaaS

<INNERGY> é uma plataforma SaaS em nuvem que fornece software ERP e CAD/CAM 3D integrado, adaptado para negócios de marcenaria sob medida e carpintaria arquitetônica. O software abrange estimativas, custos de trabalho, agendamento de produção, colaboração do design à instalação, benchmarking e educação para ajudar as lojas a gerenciar margens, aumentar o rendimento e expandir as operações. A INNERGY enfatiza fluxos de trabalho específicos do setor e suporte à implementação para clientes B2B no setor de marcenaria sob medida.

Descrição

• Own the renewal calendar and drive renewal timelines • Surface upcoming renewals to Account Managers and Customer Success Managers • Run confirmed straight renewals from confirmation through signature • Lead renewal conversations, confirm intent, answer questions, and handle straightforward pushback on terms • Log customer needs beyond current ownership and loop in the Account Manager the same day • Prepare renewal quotes and drive agreements through signature • Manage the book of business by account tier, using full touch sequences for high-value and multi-module accounts • Maintain a weekly forecast by month, product line, and confidence • Report renewal risks, wobbling renewals, and churn accurately • Spot at-risk accounts and route adoption, commercial, or support issues to the appropriate owner • Maintain standing check-ins with Customer Success on accounts showing warning signs • Keep renewal dates, contract terms, contacts, and outcomes accurate in HubSpot • Surface patterns in customer retention and churn • Help build and document the renewals process

🎯 Requisitos

• 1–3 years in a role involving direct customer interaction and a concrete deliverable, such as SaaS, inside sales, customer support, account coordination or similar • Organized with reliable follow-through across many accounts at different stages • Comfortable speaking with customers by phone and email • Comfortable with volume and repetition across a large book of business • Willing to deliver bad news early and report an honest number • Solid written communication with short, clear, friendly emails • Comfortable using a CRM; HubSpot experience and spreadsheet-based book-of-business tracking • Judgment to handle matters independently and escalate when appropriate • Exposure to renewals or subscription contracts • Any background in manufacturing, construction, woodworking or the trades • Experience learning a technical product from scratch • Must reside in an eligible U.S. state; listed eligible states include Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin • Candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible

🏖️ Benefícios

• Remote work or office setting, depending on the role and location • Reasonable adjustments/accommodations for individuals with disabilities • Employee wellbeing support • Flexibility • Safe, supportive work environment • Inclusive and accessible workplace