Principal Software Architect

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🧑‍💻 Engenheiro Full-stack

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Innovaccer

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $150.000.000 Series E em 2021-12

Healthcare • Consulting • Logistics

A Innovaccer é uma líder em tecnologia da saúde, especializada em uma plataforma de inteligência em saúde movida por IA, projetada para melhorar os resultados dos pacientes, simplificar as operações dos provedores e aprimorar o cuidado baseado em valor. A plataforma agrega dados de múltiplas fontes para fornecer insights acionáveis que ajudam os provedores de saúde a gerenciar populações de forma eficaz e reduzir custos associados a tarefas administrativas. A Innovaccer visa transformar a entrega de saúde através da ativação de dados e soluções integradas que capacitam organizações a alcançar melhor desempenho clínico e operacional.

Descrição

• Own the architecture for AI voice agent platforms, next-best-action AI assistant guidance, or standalone AI agents across voice, chat, and SMS • Design real-time, low-latency systems for in-call intent detection and next-best-action suggestions • Design orchestration layers exposing AI agent workflows as reusable, callable actions with output contracts and versioning • Define patient/customer identification, context retrieval, escalation contracts, safe failure, human handoff, and audit trails • Drive AI agent evaluation and reliability frameworks and set SLOs for agent-facing services • Lead high- and low-level technical design reviews across backend services • Drive architectural consistency across ticketing, case management, scheduling, transcription, and speech-processing services • Design and build asynchronous Python backend services using FastAPI and Django • Model data across MongoDB and PostgreSQL • Build Kafka-based event streams for cross-service and agent-to-core communication • Work hands-on with LLM/AI agent tooling such as LangChain, pydantic-ai, and MLflow • Set testing, observability, and production triage standards • Mentor senior and mid-level engineers on distributed systems and AI-agent design • Partner with product to scope and sequence ambiguous initiatives into phased technical plans • Apply healthcare security and compliance practices to PHI handling, audit logging, authentication, and agent context retrieval

🎯 Requisitos

• 8+ years of backend engineering experience • Demonstrated technical ownership of a complex, multi-service system • Strong proficiency in Python, including async programming (asyncio) • Production experience with FastAPI or Django • Experience designing distributed, multi-service architectures • Experience with event-driven systems such as Kafka • Experience with service-to-service authentication, webhook-based integrations, and idempotency/retry design • Experience with MongoDB or another NoSQL database • Working knowledge of relational databases such as PostgreSQL • Direct production experience building or operating conversational AI / voice agent systems, including telephony, IVR, or conversational voice platforms • Experience with latency-sensitive real-time pipelines involving speech-to-text, speaker separation, and text-to-speech • Experience designing real-time decisions from streaming context with confidence thresholds and human-in-the-loop escalation • Experience with LLM/agent frameworks • Working understanding of agent evaluation and reliability practices • Track record of driving architecture decisions across teams and writing and reviewing technical design documents • Experience mentoring other engineers • Comfortable with Docker/containerized deployments, CI/CD, and observability tooling • Proficient with Git and collaborative workflows • Experience with healthcare data security and compliance practices, including PHI handling, audit logging, OAuth/JWT authentication, and minimum-necessary data scoping

🏖️ Benefícios

• 20 days of fixed time off per year, in addition to company holidays • Generous parental leave • Monetary incentives and company-wide recognition • Medical, dental, and vision insurance • 100% company-paid short- and long-term disability insurance • 100% company-paid basic life insurance • Optional discounted legal aid • Optional pet insurance

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