Senior Director, Product Services – RCM

🕒 Julho 16

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Innovaccer

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

🏥 Saúde

💼 Consultoria

📦 Logística

💰 $150.000.000 Series E em 2021-12

Healthcare • Consulting • Logistics

A Innovaccer é uma líder em tecnologia da saúde, especializada em uma plataforma de inteligência em saúde movida por IA, projetada para melhorar os resultados dos pacientes, simplificar as operações dos provedores e aprimorar o cuidado baseado em valor. A plataforma agrega dados de múltiplas fontes para fornecer insights acionáveis que ajudam os provedores de saúde a gerenciar populações de forma eficaz e reduzir custos associados a tarefas administrativas. A Innovaccer visa transformar a entrega de saúde através da ativação de dados e soluções integradas que capacitam organizações a alcançar melhor desempenho clínico e operacional.

Descrição

• Own end-to-end commercialization of Innovaccer's managed services offerings. We need a product manager who understands RCM Services is the product. • Develop and maintain a comprehensive services catalog, including service descriptions, scope parameters, and delivery expectations • Author and manage SKU definitions aligned to how sales teams configure and quote services deals • Draft and maintain Statement of Work (SOW) templates that accurately reflect deliverables, timelines, and responsibilities • Define pricing structures and models, including per-transaction, per-claim, and outcome-based constructs • Partner with marketing to develop positioning, messaging, and collateral that drives services attach and pipeline • Lead the organizational effort to embed AI into the services delivery model. • Develop a structured adoption roadmap for AI and automation tooling across services operations • Build internal business cases that quantify efficiency gains, error reduction, and capacity impact • Drive change management by working directly with services team leads to build comfort with AI-assisted workflows • Establish adoption metrics and report on AI utilization, impact, and ROI to senior leadership • Identify where the services organization is losing time, accuracy, or throughput and map those gaps to specific AI or automation opportunities. • Conduct structured reviews of services workflows to surface inefficiencies in coding, authorization, documentation, and billing processes • Prioritize operational improvement opportunities by impact, feasibility, and strategic alignment • Develop the precise, detailed documentation that engineers and product teams need to automate or augment clinical and billing workflows with confidence. • Own the services automation capability roadmap, ensuring backlog reflects both strategic priorities and operational demand • Maintain weekly status reporting across commercialization and automation workstreams • Track activity, milestones, and blockers across cross-functional teams; escalate proactively • Build and manage project plans with clearly defined owners, timelines, and dependencies

🎯 Requisitos

• 7+ years in health IT product management, services strategy, or RCM operations • Deep familiarity with revenue cycle workflows: prior authorization, medical coding & CDI and denial management • Working knowledge of payer operations, including EDI X12, FHIR R4, and DA Vinci implementation guides • Hands-on experience with services commercialization — pricing, SKU design, SOW development, or go-to-market • Outcomes-based commercialization and growth enablement. • Demonstrated experience documenting workflows for automation development or AI-assisted automation • Human in the loop design experience a plus. • Ability to evaluate automation feasibility and articulate trade-offs between RPA, rule-based logic, and ML approaches • Experience driving adoption of new technology within clinical or operational teams • Proven ability to lead cross-functional initiatives without direct authority — influence as the primary lever • Executive-level communication skills; equally effective in a board room and a sprint review • Strong written skills for producing SOWs, service descriptions, workflow specs, and business cases • Strong project management instincts with a track record of delivering complex, multi-stakeholder programs • Disciplined in reporting, tracking, and escalation — nothing falls through the cracks • Comfortable operating in a high-growth, fast-moving environment where structure is built, not inherited.

🏖️ Benefícios

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays — because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins — big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.