Regional Director of Operations

🔥 8 horas atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $140.000 - $150.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Insomnia Cookies

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2003

🏨 Hospitalidade

🛒 Varejo

🍽️ Alimentos e Bebidas

💰 Venture Round em 2020-12

Hospitality • Retail • Food & Beverage

Insomnia Cookies é uma empresa de padaria dedicada a satisfazer os desejos de doces à noite, entregando cookies quentes e deliciosos diretamente à sua porta. Fundada com uma grande ideia em um pequeno quarto de dormitório, a empresa construiu uma comunidade vibrante de 'Insomniacs' que são apaixonados por criatividade, originalidade e as coisas mais doces da vida. A Insomnia Cookies não se trata apenas de vender cookies; oferece uma experiência única que combina produtos deliciosos com uma atmosfera comunitária divertida e envolvente. A empresa valoriza a imaginação e a perfeição em cada detalhe, proporcionando excelente atendimento ao cliente e promovendo uma cultura de crescimento e inovação. Com foco no crescimento pessoal e profissional, a Insomnia Cookies oferece aos seus funcionários um conjunto de benefícios, incluindo assistência médica abrangente, suporte à saúde mental, planos de poupança para aposentadoria e uma variedade de vantagens adicionais, como cookies gratuitos e descontos para funcionários.

Descrição

• Own performance of 70+ Insomnia bakeries, accountable for sales, profitability, operational excellence, guest experience, and people results • Deliver the region’s business plan and achieve sales, profitability, labor, COGS, operating income, EBITDA, guest experience, and operational performance targets • Use P&Ls, performance data, guest insights, and field observations to identify opportunities and risks • Set regional priorities and translate company goals into executable plans for District Managers • Grow sales, improve productivity, manage costs, and strengthen profitability while protecting the guest and Insomniac experience • Diagnose underperformance, address root causes, and hold leaders accountable for sustained improvement • Lead, coach, and develop District Managers and Area Managers • Build leadership capability, training and development culture, succession pipelines, and high-potential talent • Maintain operational excellence across product quality, food safety, cleanliness, speed of service, hospitality, and brand standards • Visit bakeries and markets to observe operations, coach leaders, engage guests and employees, and identify improvements • Work alongside teams when needed to stabilize operations and understand root causes • Translate company strategy into field execution and lead change • Partner with Marketing, Finance, Digital, Supply Chain, People, Development, and other teams on products, programs, technology, openings, and initiatives • Represent field perspectives in company decisions using operating and performance data • Remove barriers and unnecessary complexity for leaders and guests

🎯 Requisitos

• 10+ years of progressive multi-unit restaurant, retail, or hospitality operations experience, including 5+ years leading multi-unit field leaders such as Regional Director/District Managers or equivalent • Restaurant/QSR or high-volume food service experience strongly preferred • Proven success leading a large, geographically dispersed business with full P&L accountability across multiple markets; experience overseeing 50+ locations strongly preferred • Experience operating within small to mid-sized, high-growth companies, comfortable with the pace, ambiguity, and hands-on problem solving that comes with scaling a business • Strong business and financial acumen across sales, EBITDA, labor, COGS, budgeting, forecasting, and expense management, with a track record of delivering results to plan • Proven leader of leaders who sets clear expectations, coaches with purpose, builds accountability, and develops leaders who can confidently own their businesses • Demonstrated success building strong teams, developing high-potential talent, strengthening succession pipelines, and promoting from within • Strong operator able to use data to diagnose performance, identify root causes, and turn insights into action • Hands-on leadership style and willingness to roll up sleeves and jump in when needed • Experience leading through growth and change and turning strategy and innovation into consistent field execution • Strong communication, relationship-building, and influencing skills across field teams, senior leadership, and cross-functional partners • Ability to travel approximately 50–70%, including regular overnight travel • Ability to work a flexible schedule based on business needs, including evenings, late nights, weekends, and holidays • Ability to perform the essential functions of the role with or without reasonable accommodation

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