Customer Enablement Manager

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🕒 Maio 22

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Instrumentl

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

🤝 Sem Fins Lucrativos

⚡ Produtividade

☁️ SaaS

💰 Seed Round em 2017-07

Non-profit • Productivity • SaaS

A Instrumentl é uma plataforma abrangente de gerenciamento de subsídios que simplifica o processo para ONGs, consultores de subsídios e universidades descobrirem, se inscreverem e gerenciarem concessões. Oferece um vasto banco de dados com mais de 400. 000 financiadores e mais de 20. 000 subsídios selecionados para ajudar os usuários a encontrar rapidamente as melhores oportunidades de financiamento. A Instrumentl também aprimora a redação de subsídios com tecnologia de IA, automatiza prazos, gerencia tarefas e fornece ferramentas para colaboração e gestão de documentos. Confiada por mais de 4. 000 ONGs, a Instrumentl já facilitou mais de $ 1 bilhão em subsídios ativos, apoiando uma série de missões críticas.

Descrição

• Own a customer communication strategy that drives engagement and promotes brand loyalty • Leverage both quantitative and qualitative data to drive segmentation strategies and dynamic personalization for various communication efforts • Build and deploy educational materials that improve customer onboarding, product adoption, and awareness of Instrumentl’s value prop • Create and deliver high-impact training programs and identify new opportunities for customer education • Develop, manage, and maintain data-driven messaging campaigns with high open rates and low opt out rates to create a coherent customer journey and improve product adoption • Create and maintain self-serve resources for customers • Scale customer retention and identify upsell opportunities using a metrics-backed approach • Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs, especially with revenue and product teams • Assist with customer support questions and day to day tasks that enable our team and customers

🎯 Requisitos

• 2+ years of customer-facing work experience: ideally, you’ve held a Customer Success, Onboarding, or Training role in a SaaS environment. A background in nonprofit development or fundraising is a plus! • Customer education and onboarding: you are able to manage customer onboarding processes that combine human interaction and self-service tools. • Community engagement and program design: you are able to conceptualize, build, and lead creative customer engagement efforts that turn users into vocal advocates. • Communication: you pride yourself on your ability to communicate complex topics easily over video and in writing. • Empathy: you are warm and approachable in your interactions with others, and genuinely interested in fostering collaborative relationships with colleagues and customers. • Adaptability: you thrive in fast-paced environments, and feel comfortable handling ambiguity and change. Experience in an early-stage startup environment is a plus! • Ownership: you have a proactive approach to process improvement and the confidence to execute on new ideas. • Tech savviness: you're familiar with tools like G Suite, Zoom, Slack, Intercom and Canva. You love shortcuts and can name your favorites off the top of your head. • Growth mindset: you exhibit a growth mindset every day and take feedback in stride. • Passion: you're excited about Instrumentl's mission and eager to support the work done by the nonprofit community!

🏖️ Benefícios

• 100% covered health, dental, and vision insurance for employees, 50% for dependents • Generous PTO policy, including parental leave • 401(k) • Company laptop + stipend to set up your home workstation • Company retreats for in-person time with your colleagues • Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success.