Manager, Service Delivery

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Integris

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1997

🔒 Cibersegurança

💰 Private Equity Round em 2020-01

IT Services • Cybersecurity • Managed Services

A Integris é um fornecedor confiável de suporte de TI e serviços gerenciados que ajuda empresas a otimizar sua tecnologia para o crescimento. Com mais de 30 anos de experiência, a Integris é especializada em serviços de TI gerenciados, cibersegurança, consultoria de TI e soluções em nuvem, adaptadas para atender às necessidades únicas de vários setores. A empresa enfatiza abordagens proativas e estratégicas para garantir que os clientes melhorem sua infraestrutura de TI e medidas de cibersegurança, permitindo que se concentrem em suas atividades principais sem o ônus de gerenciar desafios complexos de TI.

Descrição

• Uphold and promote Integris core values in all activities, fostering a cohesive and collaborative culture within the service desk team and across departments. • Lead, mentor, and manage service coordinators, technicians, and team leads. • Manage the teams performance to meet departmental Key Performance Indicators (KPIs) and ensure high-quality service delivery. • Conduct regular 1-on-1 meetings and annual performance evaluations to assess individual and team progress against KPIs and objectives. • Manage team scheduling to meet clients demands, manage time and attendance, and approve timesheets. • Provide ongoing training, professional development, and career path guidance. • Take ownership of team performance and success, setting clear goals and expectations, and ensuring the team delivers results consistently. • Collaborate with the Customer Experience (CX) team to address service quality concerns and implement action plans based on feedback and performance reviews. • Work closely with the Field Services team to ensure effective collaboration and resource allocation for on-site support, maintaining service excellence and efficiency. • Review processes, procedures, systems, and tools to recommend process improvements, efficiency gains, and increased quality of service. • Manage time and attendance. • Ensure processes and procedures are followed, kept up-to-date, and that time records and client documentation are accurate.

🎯 Requisitos

• Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field OR equivalent experience. • Certifications such as Microsoft MCSA/MCSE, VMware VCP, Cisco CCNA, CompTIA A+, Network+, Security+ are preferred • 6+ years of experience in IT operations. • 2+ years of experience proving leadership or mentoring of peers or in a supervisory capacity. • MSP industry expertise preferred. • ITIL concept familiarity

🏖️ Benefícios

• Medical, Dental, and Vision Insurance • 401K Retirement Plan • Minimum 4 Weeks of Paid Time Off (PTO) • Birthday PTO • Paid Holidays • Paid Time Off for Volunteering • Short-Term and Long-Term Disability Insurance • Life Insurance • Supplemental Insurance • Employee Assistance Program