Vice President, Clinical Services

🕒 Agosto 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $162.000 - $202.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

👻 Score fantasma 14%

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Intent Clinical

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

💼 Consultoria

⚖️ Jurídico

🏥 Saúde

Consulting • Legal • Healthcare

A Intent Clinical é uma provedora líder de cuidados especializados para indivíduos enfrentando desafios relacionados a saúde mental, dependência, neurodiversidade e complicações do envelhecimento. Eles oferecem planos de cuidados personalizados que priorizam o bem-estar familiar e a gestão de crises, com o objetivo de apoiar os clientes em transições de vida complexas, incentivando a colaboração entre famílias, profissionais de saúde comportamental e empregadores. Com uma ampla gama de serviços incluindo gestão de cuidados, coaching especializado e navegação em saúde comportamental, a Intent Clinical é dedicada a melhorar a qualidade de vida de seus clientes e seus entes queridos.

Descrição

• Oversee day-to-day care delivery across all service lines • Develop and implement operational standards, workflows, and quality benchmarks • Build and manage systems for rapid, high-quality matching of clients with clinicians and specialists • Ensure the intake-to-care-plan process operates with speed and precision • Manage and grow a high-performing service team across a remote, nationally distributed environment • Establish performance expectations, accountability structures, and professional development pathways • Partner with Human Resources to maintain and expand the curated national team of 400+ specialized professionals • Develop and oversee credentialing, vetting, and quality assurance processes • Identify and resolve service coverage gaps by geography, specialty, or service line • Monitor clinical quality, service outcomes, and satisfaction indicators • Ensure care delivery operations meet applicable regulatory, ethical, and compliance standards • Lead continuous process improvement using data, client feedback, and team input • Collaborate with operations and sales to align operational capacity with growth • Perform other duties as assigned • Report directly to the COO

🎯 Requisitos

• 10+ years of progressive leadership experience in service operations, healthcare services, behavioral health, or a related field • 5+ years of experience providing related direct care services • Master's degree in social work, psychology, or a similar field • Maintains field-specific licensure and certifications, such as PhD, PsyD, or LCSW • Demonstrated success building and scaling service delivery operations in a high-growth environment • Deep understanding of the mental health and behavioral health landscape • Experience managing remote, nationally distributed teams • Strong operational instincts and ability to build systems, solve problems, and drive accountability • Exceptional judgment, discretion, and professionalism serving high-profile, high-net-worth clients and trusted advisors • Collaborative leadership style across service, operational, and business development functions • Experience with concierge, high-touch, or premium service environments is a strong plus • Understanding of social responsibility and contributing positively to others' well-being • Proficiency with computer skills such as email, Microsoft Office, CRMs, and EMR/EHRs

🏖️ Benefícios

• Competitive compensation • Benefits • Opportunity to grow with a high-growth company • Flexible work environment • Collaborative and supportive culture focused on personal and professional growth • Health, dental, and vision insurance • FSA plan • 401K plan • Monthly phone stipend • Wellness incentives up to $500 annually • Nationally distributed team culture built on trust, excellence, and mission