Professional Services Manager

🕒 Junho 25

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

👻 Score fantasma 12%

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InterPayments

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A InterPayments é uma empresa especializada em fornecer serviços gerenciados de cobrança de sobretaxa para ajudar empresas a controlar e recuperar taxas de cartão de crédito. Com foco na conformidade, ela oferece soluções que se integram perfeitamente aos sistemas de pagamento existentes, permitindo a aplicação seletiva e precisa de sobretaxas, garantindo a adesão a todas as leis e regulamentos relevantes nos EUA e Canadá. A InterPayments fornece soluções prontas para uso e personalizadas, juntamente com ferramentas de consultoria e auditoria, para aprimorar os processos de pagamento dos clientes sem interromper os sistemas atuais. Seu serviço é confiável por grandes empresas de vários setores, permitindo que as empresas mantenham seus provedores de pagamento enquanto adicionam opções de sobretaxa com garantias de conformidade.

Descrição

• Customer Advocate - Be the voice of the customer within InterPayments. Tactfully drive their issue to resolution regardless of what party or department owns the issue. • Customer Onboarding - Track all aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors and customer interactions • Customer Support - Support customers' implementation success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines • Customer Training - Provide training and end-user support during onboarding • Customer Communication - Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records • Internal Communication - Update internal implementation tracking systems and prepare presentations to provide visibility into implementation progress and learnings • Project Management - Project manages all tasks of our portfolio of customers as they implement InterPayments’ solutions from kick-off to go-live. Continuously engage internal and external business partners as part of the project management process. • Technical Expertise - Serve as a hands-on technical resource: answer integration questions, diagnose transaction- and API-level issues, and translate between merchant, partner, and processor technical teams. Follow and improve InterPayments’ implementation standards and operating procedures. • Issue Resolution - Be a first line of response to triaging and diagnosing technical blockers. Perform Root cause Analysis and document issues and solutions for our knowledge base.

🎯 Requisitos

• 8+ years of SaaS technical project management, sales engineer, technical support, or implementation management work experience • Hands-on technical fluency – able to independently diagnose integration and transaction-level issues by inspecting API request/response payloads, reading transaction logs, and analyzing data in Excel (SQL/Python a plus). • Comfortable owning a complex, rules-heavy domain – payments processing, surcharging, and card-brand/compliance requirements – and ramping quickly on regulatory detail (prior payments experience a strong plus, not required). • Proven ability to work cross functionally with internal and external stakeholders and align technical and non-technical stakeholders • Proven ability to break down tasks into easy-to-follow logical steps and deliverables • Highly organized project management skills with an eye towards anticipating customer needs, such as gathering requirements, project management, dependencies, blockers, etc. • Highly comfortable with re-prioritizing and asking for assistance • Polished and succinct verbal and written communication – you enjoy making complex concepts as easy as possible to understand • Self-starter, work with minimal supervision, balance multiple activities simultaneously, and achieve deadlines • Responsible and accountable. If you say you will do it, you do it • Engaging personality and attention to detail • Proven experience in project management and customer-facing roles • Exceptional problem-solving abilities and a results-oriented mindset.

🏖️ Benefícios

• Professional development opportunities • Remote work options • Team-oriented work environment