IT Support Engineer

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Interra Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

☁️ SaaS

🔌 API

Healthcare • SaaS • API

A Interra Health é uma empresa de tecnologia em saúde formada pela fusão da DoseSpot, Arrive Health e pVerify. Ela oferece soluções integradas e orientadas para desenvolvedores que conectam benefícios médicos e farmacêuticos com a realização de prescrições, permitindo decisões transparentes e informadas no ponto de atendimento. Seu conjunto de produtos inclui DoseSpot (prescrição eletrônica e engajamento do paciente), Arrive Health (cobertura em tempo real, preços e insights de acessibilidade) e pVerify (verificação de elegibilidade e benefícios de seguros). A Interra Health tem como objetivo fornecer insights em tempo real sobre cobertura, custo e acesso para prestadores de serviços e informações claras sobre cobertura, acessibilidade e disponibilidade para pacientes, além de apoiar PBMs, pagadores, parceiros de ciências da vida e plataformas de tecnologia em saúde com APIs e infraestrutura para desenvolvedores.

Descrição

• Monitor and resolve IT support tickets within SLA as the first line of employee support • Troubleshoot hardware, software, and access issues across Windows, macOS, and mobile platforms • Escalate complex issues to senior IT team members when needed • Support Windows systems, Microsoft 365 applications, and related tools • Provision user accounts, reset passwords, and manage access permissions • Support macOS systems, account setup, security settings, and software installations • Contribute to system upgrades, process improvements, and tool rollouts • Collaborate with cross-functional stakeholders to deliver IT solutions aligned with business needs • Track and document project tasks, monitor progress, and provide updates • Partner with the People team on employee onboarding and offboarding • Provision and deprovision accounts, devices, and applications • Maintain inventory of IT assets, software licenses, and access rights • Identify opportunities to streamline IT processes, improve automation, and enhance employee experience • Provide friendly, reliable, customer-focused IT support • Develop and maintain technical documentation, user guides, and knowledge base content

🎯 Requisitos

• Minimum of 3 years of IT support experience, or equivalent combination of education and experience • Strong knowledge of Microsoft Windows, macOS, Microsoft 365 environments, and related tools • Experience using or supporting a ticketing/helpdesk system • Experience with IT asset management • Skilled troubleshooting abilities • Excellent communication and interpersonal skills with a customer-service mindset • Ability to stay organized, prioritize tasks, and manage multiple requests simultaneously • Ability to work independently, prioritize competing demands, and deliver high-quality results • Team-oriented attitude and willingness to collaborate across departments • Growth mindset and curiosity to learn emerging technologies and enhance IT processes • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience • Must be legally authorized to work in the United States • Must indicate whether visa sponsorship will be required for employment in the United States

🏖️ Benefícios

• Competitive compensation • Remote-first work arrangement • One-time home office stipend • Monthly Wi-Fi reimbursement • Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET) • Annual company-wide offsite • Flexible PTO • 17 company holidays • Paid sick leave • Paid parental leave • Multiple medical plan options with significant company premium contributions • Dental coverage, including orthodontia • Vision coverage for you and your family • Company contributions to HSA/FSA accounts based on plan selection • 401(k) with company match