Software Support Engineer

Vaga não está no LinkedIn

🕒 4 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $98.000 - $163.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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McKesson

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1833

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A McKesson é uma líder diversificada em saúde, especializada em distribuição farmacêutica, suprimentos médicos e serviços de saúde. Suas soluções facilitam o acesso de pacientes a terapias transformadoras, apoiam operações eficientes para farmácias, sistemas de saúde e clínicas, e abordam questões críticas como a escassez de medicamentos por meio de uma cadeia de suprimentos resiliente. A McKesson oferece serviços abrangentes como software de gestão de farmácias, consultoria e soluções tecnológicas para práticas especializadas, focando em melhorar os resultados de saúde e promover a indústria farmacêutica. Eles trabalham em estreita colaboração com empresas biofarmacêuticas para melhorar o acesso a medicamentos, adesão e comercialização, enquanto apoiam práticas oncológicas e biofarmacêuticas por meio de insights orientados por dados e evidências do mundo real.

Descrição

• Manage and resolve support tickets, including escalations, troubleshooting, and follow-up • Investigate order issues, identify duplicate or failed orders, and use SQL/Tableau to analyze data and generate reports • Partner with customers, suppliers, and internal teams to resolve issues and improve support processes • Document support procedures and promote self-service capabilities • Support user onboarding, account management, access requests, and customer verification • Configure practice, location, and supplier account setups following cybersecurity best practices • Maintain account security, including password resets and account deactivation • Validate system configurations and conduct testing before onboarding and production releases • Develop and execute automated and manual test plans, including Python/Selenium-based testing • Identify, troubleshoot, and escalate system, data, and cross-product issues • Support ongoing system maintenance, data monitoring, and new product implementations • Provide software development and operational support for McKesson's ophthalmology software products, RetinaPurchasing and RetinaInventory

🎯 Requisitos

• 4+ years of professional software development experience • Prior L2 or higher application support experience, preferably in healthcare • 2+ years of experience supporting web applications • Proficiency with Microsoft Office Suite, including above-average Microsoft Excel expertise for dataset manipulation and analysis • Experience with DevOps practices and tools, including integration, functional, and automated testing • Experience with SQL, preferably PostgreSQL • Experience with Python and JavaScript; PHP is a plus • Experience with cloud platforms such as AWS or Azure and AI tools is a plus • Healthcare industry experience, including EMR or Practice Management systems, preferred • Ability to manage multiple tasks, communicate progress, solve technical problems, and exercise sound judgment • Bachelor's degree in computer science, Information Management, or another technical discipline, or equivalent experience • Degree or equivalent and typically 4+ years of relevant experience • Based in Chicago, Illinois or surrounding areas • Able to travel 10-15% to other locations for team meetings

🏖️ Benefícios

• Competitive compensation package • Annual bonus or long-term incentive opportunities may be offered • Total Rewards program • Remote/work-at-home arrangement • Equal employment opportunities • Reasonable accommodation support for applicants with disabilities