Customer Support Engineer – Finance Software Applications

🕒 4 dias atrás

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OneStream Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💸 Finanças

🏢 Corporativo

💰 Series B em 2021-04

Software • Finance • Enterprise

OneStream Software é um provedor de soluções de software financeiro que se especializa em simplificar os processos de consolidação, relatório e planejamento financeiro para empresas. Sua plataforma é projetada para aumentar a eficiência organizacional ao integrar várias funções financeiras em um único sistema, de fácil gestão, permitindo assim que as empresas tomem decisões informadas com base em dados financeiros em tempo real.

Descrição

• Respond to product-related customer issues and contact customers to triage problems • Provide remote product support for OneStream customers • Troubleshoot product configuration issues • Research, resolve, and respond to complex issues across application product lines and product boundaries • Ensure policy compliance when resolving customer issues • Collaborate with other teams to solve support problems, training problems, and other emerging issues • Submit software bugs to development teams • Update and maintain technical knowledge base articles • Ensure all customer interactions are positive and handled with a high sense of urgency • Encourage information sharing, team-based resolution activity, cross-training, and rapid case resolution • Assist in developing innovative solutions and building strong customer relationships

🎯 Requisitos

• College diploma or bachelor’s degree in a technology or finance-related field, or equivalent work experience • Experience working with software applications • 3+ years of software application troubleshooting experience • Knowledge of finance and accounting practices and principles • Experience solving financial management or financial-driven support issues preferred • Prior experience and/or certification with OneStream, Oracle Hyperion, HFM, FDM, Planning, Essbase, Blackline, SAP Outlooksoft BPC, SAP BOFC (Cartesis), IBM Cognos, or other EPM solutions preferred • Experience with PowerShell, VB.NET, Visual Basic, or object-oriented programming preferred • Experience supporting customers in a Windows environment, including Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V preferred • Microsoft Certifications in Windows, SQL Server, Azure, or Office-Excel preferred • Technical capacity • Problem-solving and analysis skills • Organizational skills • Customer/client focus • Decision-making skills • Initiative • Strong communication skills • Must be legally authorized to work for any company in the United States without sponsorship

🏖️ Benefícios

• Vision insurance • Medical insurance • Life insurance • Dental insurance • 401K / retirement plan • Short-term disability • Long-term disability • Vacation time • Paid holidays • Professional development • Multiple training opportunities • Additional variable compensation may apply