Member Support Coordinator

🕒 Julho 8

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Interwell Health

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

🧘 Bem-estar

💰 $46.000.000 Series B em 2021-04

Healthcare • Healthcare Insurance • Wellness

A Interwell Health é uma provedora de cuidados renais baseada em valor que faz parceria com médicos para revolucionar o setor de saúde. A empresa foca em oferecer expertise, compaixão e estratégias inovadoras para estabelecer altos padrões na indústria de cuidados renais. A Interwell Health visa desacelerar a progressão da doença e reduzir hospitalizações, resultando em melhores resultados de saúde e menores custos de cuidado para pacientes e pagadores. Conquistou a Acreditação de Programa de Saúde Populacional da NCQA por seu abrangente programa de engajamento do paciente, o Interwell 360. Com uma década de experiência, a Interwell Health gerencia riscos financeiros e necessidades dos pacientes através de uma abordagem dual de cuidado ao paciente e habilitação de provedores. A empresa colabora com nefrologistas, provedores de cuidados primários e pagadores, apoiada por uma vasta rede de colaboradores clínicos e não clínicos dedicados à saúde do paciente.

Descrição

• Handle inbound calls in a high-volume environment supporting SLA objectives • Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint • Provide high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish. • Display professionalism, compassion, empathy, and active listening to understand caller needs and offer suitable solutions • Collaborate across departments with internal clinical and non-clinical colleagues to ensure seamless care and service delivery, influencing positive member outcomes. • Works well with fellow team members and actively contributes to team goals. • Opportunities to assist with various projects

🎯 Requisitos

• Minimum of 1 year of customer service or administrative support experience; healthcare or inbound contact center experience preferred • Excellent verbal and written communication skills • Strong problem-solving ability in a fast-paced setting • Effective multi-tasking and time management for prompt responses • Demonstrates adaptability and resilience, maintaining a positive, solution-oriented approach in a fast-paced and evolving environment. • Adaptable and flexible, with the ability to navigate changing business needs and priorities. • Positive, solution-oriented mindset with strong resilience in a dynamic environment. • Receptive to feedback and able to translate insights into meaningful action and continuous improvement. • Comfortable managing ambiguity and adjusting effectively to evolving organizational goals. • Familiarity with Microsoft Office applications.

🏖️ Benefícios

• We care deeply about the people we serve. • We are better when we work together. • Humility is a source of our strength. • We bring joy to our work. • We deliver on our promises.