Patient Services Specialist II

🕒 Julho 8

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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ModMed

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A ModMed é uma empresa de tecnologia em saúde que fornece software de prontuário eletrônico (EHR) específico para especialidades, gerenciamento de consultórios, gerenciamento de ciclo de receita, análise e ferramentas de comunicação com pacientes para práticas médicas. A plataforma deles integra recursos movidos por IA—como o ModMed Scribe—para documentação clínica, automação de fluxo de trabalho, assistência de faturamento e engajamento de pacientes, ajudando médicos especialistas a otimizar operações e melhorar a eficiência. A ModMed foca em atender práticas especializadas (dermatologia, oftalmologia, gastroenterologia, ortopedia, ginecologia, etc. ) com integração, suporte e integrações (API FHIR, telemedicina, processamento de pagamentos).

Descrição

• Serve as primary contact for all inbound and outbound patient calls regarding patient balance inquiries, claims processing, insurance updates, and payment collections • Initiate outbound calls to patients of RCM clients to understand and address any account/payment issues, such as demographic and insurance updates • Input and update patient account information and document calls into the Practice Management system • Other duties as required to support and enhance our customer/patient-facing activities

🎯 Requisitos

• High School Diploma or GED required • Availability to work 11:30 am - 8:30 pm EST OR 12:00 pm to 9:00 pm EST • Manage/ field 60+ inbound calls per day • Bilingual is preferred • Minimum of 1-2 years of previous healthcare administration or related experience required • Basic understanding of medical billing claims submission process and working with insurance carriers required (e.g., Medicare, private HMOs, PPOs) • Proficient knowledge of business software applications such as Excel, Word, and PowerPoint • Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone • Ability and openness to learn new things • Ability to work effectively within a team in order to create a positive environment • Ability to remain calm in a demanding call center environment • Professional demeanor required • Ability to effectively manage time and competing priorities

🏖️ Benefícios

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation • After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms within our BRIC headquarters