Provider Relations Coordinator

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🕒 Julho 14

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EXL

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

🛡️ Seguros

📦 Logística

💰 $2.000.000 Venture Round em 2015-01

Healthcare • Insurance • Logistics

Escolher um parceiro digital vai além das capacidades — trata-se de colaboração e caráter.

Descrição

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism. • Monitor and respond to internal and external emails within established service levels. • Log and return voicemails within established service levels. • Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters. • Respond to chat inquiries from providers with clarity and accuracy. • Escalate unresolved issues to management and follow up as needed. • Communicate and report any workflow or system issues to leadership. • Consistently meet quality and productivity standards. • Uphold HIPAA and confidentiality regulations in all interactions.

🎯 Requisitos

• Education: High school diploma or equivalent. • Experience: • - Prior customer service or high-volume call center experience required. • - Healthcare experience is a plus but not mandatory! • Skills: • - Strong verbal and written communication skills. • - Exceptional organizational and multitasking abilities. • - Proficiency in Microsoft Office (Excel and Outlook). • - Comfortable working in a high-volume, fast-paced environment with various software programs.

🏖️ Benefícios

• Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team. • Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations. • Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative. • Career Development: EXL Health offers unlimited growth opportunities within the company and beyond. • Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.