Senior Patient Activation Specialist

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🕒 Julho 14

🏈 Alabama – Remoto

🏈 Alabama – Remote

💵 $15 - $25 / hora

⏰ Tempo Integral

🟠 Sênior

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Guideway Care

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🏥 Saúde

☁️ SaaS

🤖 Inteligência Artificial

Healthcare • SaaS • Artificial Intelligence

A Guideway Care é uma empresa focada em saúde que oferece uma plataforma de ativação de pacientes baseada em evidências, combinando orquestração impulsionada por IA e Agentes de Ativação de Paciente treinados. Usando seu framework proprietário de Orientação Motivacional de Pacientes (MPG), a Guideway orienta pacientes através do acesso, encaminhamentos, transições de cuidado e manejo de doenças crônicas para melhorar a adesão, reduzir utilizações evitáveis ​​e aumentar a satisfação e resultados financeiros para hospitais, sistemas de saúde, pagadores/ACOs, FQHCs e provedores de dispositivos médicos. A empresa enfatiza o impacto clínico e financeiro mensurável—menos readmissões, maior adesão a consultas, melhores pontuações HCAHPS e alto ROI—enquanto aborda determinantes sociais da saúde e barreiras operacionais.

Descrição

• Handle complex patient interactions including escalations or high-priority cases. • Support new staff through feedback, mentoring, and quality assurance activities. • Oversee appointment scheduling, insurance verification, and patient follow-ups. • Collaborate with clinical and administrative teams to ensure seamless patient care coordination. • Contribute to improving workflows and performance metrics within the call center. • Manage multiple clients in a fast-paced environment. • Any other duties necessary to drive our values, fulfill our mission, and abide by our company values. • This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position.

🎯 Requisitos

• Advanced communication and customer service skills, with the ability to handle sensitive patient information compassionately. • Knowledge of medical terminology, healthcare procedures, and HIPAA compliance. • Strong multitasking and problem-solving abilities. • Managing multiple screens, systems, and calls efficiently. • Proficiency with call center and EHR systems (e.g., CxOne, Epic, Athena, ECW). • Team leadership or support experience. • Assisting with escalations, coaching team members, or monitoring call quality. • Analytical and organizational skills. • Maintaining patient records, tracking service metrics, and ensuring compliance. • Proficiency with technology. • Keyboarding, dual monitors, and audiovisual devices. • Empathy and patience under pressure. • Strong ethical judgment and confidentiality. • Adaptability to evolving healthcare technologies and telemedicine standards. • Positive team attitude and leadership presence.

🏖️ Benefícios

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match