Technology Specialist

🕒 Julho 13

🦌 Connecticut – Remoto

🦌 Connecticut – Remote

💵 $63.470 - $105.800 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Voya Financial

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1998

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A Voya Financial é uma empresa líder em serviços financeiros que oferece uma ampla gama de produtos de aposentadoria, investimento e seguro para ajudar indivíduos, famílias e instituições a planejar, investir e proteger seu futuro. Com foco na poupança para aposentadoria e benefícios no local de trabalho, a Voya conecta benefícios e poupança para simplificar as experiências financeiras e melhorar a segurança financeira. A empresa está comprometida em fazer uma diferença positiva ao servir aos outros por meio de sua cultura única e tem sido reconhecida por seus valores e abordagem centrada no cliente. A Voya também participa de iniciativas como o Instituto Voya de Inovação em Finanças Comportamentais para promover sua missão de transformar o cuidado financeiro no local de trabalho.

Descrição

• Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations. • Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements throughout the identified life cycle of the task. • Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Manager requires • Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise. • Implement and maintain best practices, processes, and standards for service delivery. • Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction. • Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues. • Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.

🎯 Requisitos

• 3-5 years of experience in service delivery, account management, or technical customer support related roles. • Experience working in service delivery teams. • Knowledge and experience of industry-standard service delivery methodologies is required • Strong problem-solving and analytical skills. • Excellent communication and interpersonal skills. • B.S or B.A preferred but not required. • Securities / Financial Services industry experience required, broker-dealer experience preferred; minimum 1yr. FINRA licensure preferred

🏖️ Benefícios

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year