Technical Support Engineer

🕒 Novembro 19, 2025

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Intetics

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1995

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Intetics é uma empresa inovadora que oferece serviços de desenvolvimento de software sob medida, especializada em soluções de IA e machine learning. Ela oferece Remote In-Sourcing® para formar equipes especialistas para projetos de engenharia de software e processamento de dados, além de ferramentas avançadas como o TETRA™ para avaliação da qualidade de software. A Intetics busca potencializar os negócios ao aproveitar dados de alta qualidade e integrar tecnologias modernas em diversos setores, incluindo saúde, finanças e mais.

Descrição

• Help customers by answering their toughest technical questions • Provide technical support to customers using email, chat, and Zoom • Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs • Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls • Troubleshoot logs to identify errors/exceptions and their root cause • Act as Incident Commander during service incidents and maintain updates on the Status page • Keep updated on the latest features on the platform • Collaborate internally and improve team processes that can lead to greater efficiency and a better customer experience • Create support knowledge base articles, enablement resources, or automation workflows for commonly faced issues • Communicate customer needs and provide product feedback to product management and engineering • Participate in internal projects and initiatives **

🎯 Requisitos

• Minimum 2+ years of experience working with customers in a customer-facing technical role • Bachelor’s degree in Computer Science or Engineering (or equivalent technical knowledge and skills) • Ability to approach problems analytically and solve them quickly using critical thinking • A bias for action with inherent curiosity to learn and research solutions • Have a growth mindset to continually learn and improve your skills • Passionate about AI, agentic AI, LLMs, and automation • Excellent oral and written communication skills • Experienced and adaptable to working in a fast-paced environment • Strong understanding of APIs, including knowledge of REST, GraphQL, or gRPC • Solid understanding of foundational internet and cloud technologies (e.g., AWS, Azure, GCP, etc.) • Familiarity with AI concepts, such as LLMs, embeddings, vector databases, prompt engineering, etc. • Strong familiarity with Authentication concepts and techniques (e.g., SAML, OAuth, etc.) • Experience working with Database technologies and data integration principles • Knowledge and proficiency in JavaScript and CSS • Experienced in troubleshooting technical issues using tools and utilities such as Postman, HAR files, etc.