Help Desk Technician

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INVICTA SOFTWARE

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2014

🔒 Cibersegurança

☁️ SaaS

🏢 Corporativo

Cybersecurity • SaaS • Enterprise

A INVICTA SOFTWARE é uma empresa que oferece uma plataforma modular e totalmente integrada de Operações de Segurança (SecOps) que consolida o gerenciamento de endpoints, gerenciamento de serviços de TI e cibersegurança em uma única solução centralizada. Sua suíte de produtos—Invicta ONE, Invicta DESK e Invicta GUARD—fornece detecção de ameaças orientada por IA e orquestração automatizada para revelar inteligência, alertar e remediar problemas em TI, segurança e operações. A empresa vende principalmente sua plataforma SaaS por meio de parceiros de canal para organizações como escolas e clientes corporativos.

Descrição

• Provide timely and effective technical support to end-users. • Troubleshoot hardware, software, and network issues. • Maintain clear communication and documentation of support requests. • Collaborate with IT teams to escalate and resolve complex problems. • Respond promptly to help desk tickets, emails, and phone requests. • Diagnose and resolve technical hardware and software issues. • Assist users with account setup, password resets, and access permissions. • Install, configure, and update software applications and operating systems. • Maintain inventory of IT equipment and software licenses. • Document troubleshooting steps and solutions in the ticketing system. • Provide guidance and training to users on basic IT procedures and tools. • Escalate unresolved issues to senior IT staff or third-party vendors as needed. • Contribute to continuous improvement of IT support processes.

🎯 Requisitos

• Associate’s degree in Information Technology, Computer Science, or related field preferred. • Proven experience in a help desk or technical support role. • Strong knowledge of Windows and macOS operating systems. • Familiarity with common software applications such as Microsoft Office Suite. • Basic understanding of networking concepts and hardware troubleshooting. • Excellent communication and customer service skills. • Ability to prioritize tasks and manage time effectively. • Experience with ticketing systems and remote support tools is a plus. • CompTIA A+ or similar certifications are advantageous.

🏖️ Benefícios

• Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance plans. • Opportunities for professional development and certifications. • Collaborative and inclusive work environment. • Flexible work hours and remote work options. • Paid time off and company holidays.