Associate Director, Patient Services – Operational Excellence

🕒 Maio 2

🏄 California, Massachusetts – Remoto

🏄 California – Remote 🍂 Massachusetts – Remote

💵 $157.000 - $180.000 / ano

⏰ Tempo Integral

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Ionis Pharmaceuticals, Inc.

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501 - 1000 funcionários

Fundada em 1989

🧬 Biotecnologia

💊 Farmacêutico

Biotechnology • Pharmaceuticals

A Ionis Pharmaceuticals, Inc. é uma empresa biofarmacêutica focada na descoberta e desenvolvimento de medicamentos direcionados a RNA e DNA para tratar doenças graves. A empresa utiliza a química de oligonucleotídeos e insights genéticos para avançar em uma linha de terapias nas áreas de neurologia, distúrbios cardiometabólicos e outras áreas de alta necessidade, conduzindo ensaios clínicos e colaborações comerciais para levar medicamentos aos pacientes. A Ionis enfatiza a inovação científica, a defesa dos pacientes e a responsabilidade corporativa em seus esforços para traduzir a ciência genética em terapias transformadoras.

Descrição

• Monitor and analyze key performance indicators (KPIs) across Patient Services programs and operations • Identify and communicate actionable insights beyond standard KPI reporting, with particular focus on launch-phase dynamics • Recommend and lead deep-dive analyses to uncover drivers of performance, operational gaps, and emerging trends • Synthesize and present findings to leadership, cross-functional stakeholders, and external partners • Identify operational pain points and opportunities for optimization aligned with brand and commercial objectives • Gather and synthesize feedback from internal stakeholders, patients, providers, and external partners • Develop, prioritize, and support implementation of solutions that enhance operational efficiency and patient experience • Partner with the Innovation Lab and external collaborators to pilot new approaches and scale successful solutions • Support implementation and ongoing optimization of hub services and patient affordability programs • Lead day-to-day management of Patient Services vendors, ensuring high-quality, compliant, and efficient service delivery • Proactively identify and escalate risks, performance issues, and improvement opportunities • Collaborate cross-functionally to ensure vendor adherence to regulatory, quality, and contractual requirements • Serve as a subject matter expert on Patient Services operations across internal teams

🎯 Requisitos

• Bachelor’s degree required (Business, Life Sciences, or related field). • Master's degree preferred. • At least 12 years of progressively responsible experience in pharmaceutical/biotech Patient Services operations (hub, specialty pharmacy, or affordability), or equivalent with a Bachelor's degree; or at least 8 years of experience with a Master's degree. • Demonstrated experience in Patient Services operations, including hub services and/or access & affordability programs • Strong understanding of specialty pharmaceuticals and patient access dynamics preferred • Proven track record in operational excellence, process improvement, and vendor management • Exceptional analytical, strategic thinking, and problem-solving capabilities • Ability to translate complex operational data into clear, actionable insights for diverse audiences • Strong interpersonal and collaboration skills; ability to influence without authority • Highly organized with the ability to manage multiple priorities in a fast-paced environment • Proficiency in Microsoft Office Suite

🏖️ Benefícios

• Highly competitive benefits