Personal Lines Account Manager

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🕒 Abril 11

🦌 Connecticut, Florida, +5 estados a mais – Remoto

🦌 Connecticut – Remote 🐊 Florida – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote

💵 $55.000 - $65.000 / ano

⏰ Tempo Integral

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💰 Gerente de Contas

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Ironside Insurance Group

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2012

⚕️ Seguro de Saúde

Healthcare Insurance

O Ironside Insurance Group é uma agência de seguros líder fundada em 2012, localizada no distrito financeiro de Boston. A empresa se especializa em soluções de seguros tanto pessoais quanto empresariais, oferecendo uma ampla gama de produtos como seguros de residência, automóvel, inundação, guarda-chuva e vida para indivíduos, bem como seguro de propriedade comercial, responsabilidade civil geral e profissional, compensação de trabalhadores e responsabilidade cibernética para empresas. A Ironside é conhecida por seus fortes relacionamentos com os clientes, construídos com base na honestidade e integridade, e se orgulha de tempos de resposta rápidos e uma reputação de excelente atendimento ao cliente. Como uma agência independente, eles trabalham com diversas seguradoras líderes para oferecer coberturas personalizadas que atendem às necessidades dos clientes.

Descrição

• Provide exceptional customer service by promptly responding to inbound calls and e-mails. • Aid in customer retention via multiple methods of contact and annual insurance policy reviews. • Proactively identify and process policy transactions and explain any resulting customer impact. • Assist with policy billing issues, including evaluating and making decisions regarding payment plan exceptions and any applicable fees, including initiating alternate payment arrangements. • Cross-sell additional insurance solutions as appropriate, as well as assist in policy rewrites/remarkets. • Process personal lines E&S policy renewals and collect payment for agency bill accounts. • Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.

🎯 Requisitos

• At least two years consistent personal lines account manager experience within an independent agency environment, handling multiple carriers. • Comfortable with identifying opportunities, asking for and closing the sale of additional insurance products & services. • Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team. • Ability to both prioritize, as well as review, record and organize data from a variety of sources. • Working familiarity of Agency Management Systems (QQ is a plus) • Active P&C Insurance licensed in the State of Massachusetts • Familiarity with the Massachusetts Registry of Motor Vehicles (RMV) system • Fluent in Spanish • Bachelor's degree

🏖️ Benefícios

• Competitive compensation package to include: Base salary • Performance-based increases and bonus opportunities • 401k with up to a 4% company match (after 90 days) • Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents • Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside • Generous flexible time off plan as well as paid holidays • Parental leave • 100% remote work environment, providing necessary equipment to help create your ideal workspace