Senior Implementation Consultant

🕒 Outubro 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟠 Sênior

🛠️ Especialista em Implementação

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Irth Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1995

☁️ SaaS

⚡ Energia

📡 Telecomunicações

💰 Private Equity Round em 2015-07

SaaS • Energy • Telecommunications

A Irth Solutions é uma fornecedora líder de mercado de uma plataforma SaaS focada em melhorar a resiliência e reduzir o risco na gestão de infraestrutura crítica de rede. Suas soluções são confiáveis para empresas de energia, serviços públicos e telecomunicações nos EUA e Canadá, oferecendo capacidades em prevenção de danos, treinamento, inspeções de ativos, gestão de terras e gerenciamento de tickets 811. Ao alavancar inteligência de negócios, análises e dados geoespaciais, a Irth Solutions fornece uma consciência situacional abrangente para gerenciar e mitigar riscos proativamente na infraestrutura de rede. A aquisição da OneBridge Solutions aprimora suas ofertas de gestão de desempenho de ativos.

Descrição

• Lead end-to-end software implementation projects from requirements gathering through deployment and ongoing support • Meet with clients to collect information and data needed to configure and customize solutions • Facilitate business-requirement sessions and recommend optimal solutions • Analyze as-is business processes and translate them into to-be processes within Irth products • Identify process, product, and functionality gaps and recommend enhancements • Customize and configure software systems based on client requirements • Serve as the subject matter expert for assigned implementation projects • Ensure projects meet established KPIs, timelines, and budgets • Lead client configuration using a Train-the-Trainer approach • Demonstrate system functionality and provide training, troubleshooting, and implementation support • Work with Project Managers to plan and control multiple project initiatives • Participate in project meetings and maintain status reporting and implementation documentation • Coordinate client enhancements with product and development teams • Translate business requirements into user stories, technical designs, development sprints, and actionable deliverables • Coordinate User Acceptance Testing and facilitate client sign-off • Review product content for accuracy and alignment with business intent • Manage customer relationships, identify implementation risks, and ensure ongoing communication and support

🎯 Requisitos

• Strong independent decision-making, organizational, planning, and problem-solving skills • Strong technical acumen with understanding of software development practices, processes, and procedures • Ability to identify opportunities for process, product, and operational improvement • Commercial awareness and business acumen • Excellent written and verbal communication skills • Ability to manage multiple priorities and deadlines • Ability to translate business requirements into clear technical specifications and communicate technical changes to development teams • Minimum of 3 years of relevant professional experience, or 5–7 years of relevant experience in lieu of a degree • Experience working directly with customers in software implementation or delivery environments • Ability to learn new concepts, software products, and technologies quickly • Ability to build and maintain productive relationships with customers, technical teams, and internal stakeholders • Ability to work independently and collaborate with cross-functional teams • Willingness and ability to work during U.S. Eastern Time business hours daily • Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience in lieu of a formal degree

🏖️ Benefícios

• Competitive compensation with a base salary commensurate with experience, plus uncapped commission / OTE • Medical, dental, and vision insurance options • 401(k) plan with company match • Flexible PTO policy plus company-paid holidays • Life insurance • Pet insurance • Employee discounts and perks programs • One-time work-from-home stipend • Team events including monthly company lunches, volunteer outings, and quarterly gatherings • Complimentary snacks, beverages, and coffee at the Columbus, Ohio office for hybrid employees