Carrier Service Manager

🕒 Setembro 19

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 54 dias.

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IT Voice

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1983

💼 Consultoria

📦 Logística

🔒 Cibersegurança

Consulting • Logistics • Cybersecurity

A IT Voice é uma provedora de serviços gerenciados de TI e comunicações que projeta, implementa e mantém soluções de tecnologia empresarial, incluindo sistemas de telefonia VoIP/hospedados, serviços em nuvem, conectividade com a internet, servidores, redes, consultoria ERP e cibersegurança. Operando como um MSP de fornecedor único com escritórios regionais em todo o país, a IT Voice oferece suporte remoto e no local, faturamento unificado e serviços de segurança e compliance, visando manter as redes, comunicações e operações de pequenas e médias empresas seguras e confiáveis.

Descrição

• Own and manage relationships with telecommunications carriers and aggregators, including ILEC, CLEC, wireless, and wholesale providers • Serve as the primary escalation owner for carrier outages, chronic issues, and service disputes • Conduct regular carrier performance reviews and manage remediation plans when SLAs are not met • Own and manage carrier SLAs, including restoration times, ticket aging, and escalation effectiveness • Track, analyze, and report carrier performance metrics and trends • Drive accountability for carrier-caused service impacts and customer interruptions • Negotiate carrier contracts, renewals, pricing adjustments, and service credits • Partner with Accounting to validate carrier billing, manage disputes, and ensure cost accuracy • Maintain accurate carrier inventory and service records • Collaborate with Voice, Network, Operations, and Sales Engineering teams on customer delivery and issue resolution • Provide carrier expertise during customer onboarding, migrations, and escalations • Support leadership with data and insights related to carrier performance and costs • Produce and present KPI and performance reports related to carrier services • Maintain carrier documentation, escalation contacts, and standard operating procedures • Identify process improvements to improve service reliability and vendor effectiveness

🎯 Requisitos

• 5+ years of experience working with telecommunications carriers or service providers • Strong understanding of voice, data, and transport services • Experience managing carrier escalations, SLAs, and vendor performance • Demonstrated ability to work cross-functionally with technical and business teams • Strong analytical, documentation, and communication skills • Experience with wholesale telecom, UCaaS, or managed services environments preferred • Experience negotiating carrier contracts and pricing preferred • Familiarity with telecom regulatory considerations and compliance preferred • Prior leadership or management experience preferred

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