ServiceNow Project Manager

🕒 Julho 7

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

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iTech AG

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2008

💼 Consultoria

🔒 Cibersegurança

Consulting • Cybersecurity • Software Development

iTech AG é uma empresa que fornece soluções tecnológicas avançadas para desbloquear o potencial de organizações nos setores público e privado. Eles se especializam na modernização de sistemas e processos por meio de uma variedade de serviços, incluindo consultoria de gestão, portfólio, programa e gerenciamento de projetos, transformação ágil, plataformas digitais, inovações digitais, nuvem e infraestrutura, e cibersegurança. A iTech AG é reconhecida por sua capacidade de personalizar e implementar soluções ágeis e sua abordagem para operações empresariais seguras. Como parceiro Elite da ServiceNow, trabalham com empresas líderes de tecnologia para entregar soluções inovadoras que atendem às necessidades em evolução do mercado e dos clientes.

Descrição

• Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools • Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams • Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities • Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards • Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget • Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively • Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities • Serve as the authorized client interface and primary point of accountability — acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices • Manage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction • Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination • Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products • Build strong relationships with stakeholders • Ensure deliverables are clear, actionable, and implementation-ready • Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions • Manage dependencies, risks, and issues across workstreams — escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms • Delegate and manage workstreams while ensuring consistency and quality • Review and refine deliverables produced by supporting team members • Other duties as assigned

🎯 Requisitos

• 5+ years of experience as a project manager leading enterprise IT implementations • Minimum of 3 years demonstrated experience in leading ServiceNow implementations. • Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features • Proven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability • Experience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams • Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency. • Experience working with multiple stakeholders across business and IT • Excellent communication skills, including executive-level presentation ability • Experience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status • Experience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements • Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences • Experience developing dashboards and reporting within the ServiceNow platform • Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements • Must be able to pass a company background check.

🏖️ Benefícios

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities