Director of Product

🕒 Junho 5

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

✅ Gerente de Produto

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Jackrabbit Technologies

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤝 B2B

📚 Educação

SaaS • B2B • Education

A Jackrabbit Technologies é a fornecedora líder de software de gestão de classes baseado em nuvem, adaptado para centros de atividades juvenis, incluindo ginástica, dança, natação, líderes de torcida, música e negócios de cuidados infantis. Fundada em 2004, a empresa se destacou ao ajudar empresas a automatizar e otimizar suas operações, permitindo que se concentrem no ensino e no envolvimento com os alunos. A suíte de software abrangente da Jackrabbit é projetada para melhorar as operações de negócios e experiências do cliente com recursos como registro online, processamento de pagamentos, agendamento e um portal robusto para pais que facilita a comunicação. Confiada por milhares de clientes em diversos estados e países, a Jackrabbit Technologies se destaca por sua confiabilidade, segurança de dados e compromisso com o sucesso do cliente.

Descrição

• Lead the development and evolution of Jackrabbit’s product strategy, ensuring it aligns with customer needs, company goals, market opportunities, and long-term platform direction • Own and manage the product roadmap process, creating transparency around what we are building, why it matters, when it is expected, and how success will be measured • Build and maintain a clear prioritization framework that balances customer needs, revenue opportunities, retention impact, usability improvements, implementation efficiency, technical debt, compliance needs, and strategic product bets • Clearly communicate roadmap decisions, tradeoffs, and priorities across the organization • Engage regularly with customers to understand their workflows, pain points, goals, and evolving needs • Define and manage product success metrics tied to adoption, retention, usability, implementation efficiency, support reduction, customer satisfaction, payments adoption, expansion opportunities, and revenue impact • Partner with Finance, Client Success, Sales, Marketing, and Payments to understand how product decisions influence customer retention, growth, monetization, and operational efficiency

🎯 Requisitos

• Bachelor’s degree in business, marketing, computer science, data analytics, a related field, or equivalent applicable work experience • 10+ years of progressive product management and product leadership experience in a SaaS or software environment • Previous experience leading and managing product talent, including direct people management responsibility • Experience creating and executing product strategy in a B2B SaaS, vertical SaaS, SMB software, workflow-heavy software, payments, or operational platform environment • Strong understanding of product performance metrics, adoption metrics, customer retention, user behavior, business impact, and KPIs • Ability to travel up to 10% for Charlotte-based candidates or up to 25% for non-Charlotte-based candidates for team collaboration, leadership meetings, and customer engagement • Must have reliable high-speed internet access • Must be a US Citizen or Green Card holders with no special circumstances living in the US

🏖️ Benefícios

• Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts • Company-Paid Disability and Life Insurance • Opportunity to elect Critical Illness and Accident Insurance • Confidential access to legal and life counseling • Mental health support available 24/7 • 401(k) with a generous company match • Annual allowance for professional development • Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves • Paid Time to volunteer in your community