Director, Services

🕒 6 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $184.000 - $230.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Jasper

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🤖 Inteligência Artificial

📣 Marketing

☁️ SaaS

Artificial Intelligence • Marketing • SaaS

A Jasper é uma plataforma de IA generativa desenvolvida especificamente para profissionais de marketing. Ela capacita equipes de marketing ao fornecer ferramentas e aplicativos avançados de IA que se integram perfeitamente aos fluxos de trabalho e sistemas de marketing existentes. A Jasper tem como foco aumentar a eficiência e a eficácia do marketing oferecendo ferramentas como chatbots de IA, edição de imagens, edição de documentos e recursos de gestão de marca. A plataforma é construída sobre uma base de segurança e conformidade, garantindo proteção em nível empresarial enquanto aproveita a IA para o sucesso no marketing. A Jasper também oferece recursos educacionais e suporte comunitário para ajudar os usuários a maximizar as capacidades da plataforma.

Descrição

• Define and own the vision, strategy, and operating model for Jasper's Services organization across three pillars – implementation, enablement, and advisory – aligned to our shift toward a services-led motion. • Lead, coach, and develop a multidisciplinary team spanning the three pillars, operating as a hands-on player-coach rather than a purely directive manager. • Up-level implementation from task execution into consultative, outcomes-driven onboarding that compresses time-to-value for customers. • Build out enablement into productized-yet-bespoke customer training grounded in formal learning methodology – clear objectives, measurable outcomes, and structured curriculum design. • Grow the advisory practice, helping customers navigate AI adoption and maturity, and expand its scope and impact over time. • Define the commercial model for Services – assess whether offerings are fit for purpose, shape pricing and packaging, and evangelize Services internally across Sales, Customer Success, and leadership. • Partner cross-functionally and engage directly in customer-facing conversations, including pre-sales and deal moments, to inspire confidence and win customer trust. • Own the operational backbone for Services delivery – resource capacity planning and professional-services automation (time tracking across pre-sales, billable, non-billable, PTO, and internal productive time) – including a dotted-line responsibility for the infrastructure serving the Forward-Deployed Engineering (FDE) team, so Jasper can measure delivery effort and true engagement margin.

🎯 Requisitos

• 10+ years in professional services, customer success, implementation, or solutions-delivery leadership at a SaaS, AI, or enterprise software company, including experience leading managers as well as senior individual contributors. • AI fluency – a working understanding of core AI concepts (LLMs, agents, copilots, tokens, credits, context windows, RAG, and data governance) applied in the context of customer services: guiding customers through AI adoption and maturity and translating the platform into real workflow outcomes. • A commercialization mindset – a proven ability to evaluate whether service offerings are fit for purpose, define pricing and packaging, and grow Services into a strategic, revenue-relevant motion. • Player-coach leadership – you lead from the front, staying hands-on with process and customers rather than operating solely at a distance. • Strong customer-facing and cross-functional instincts – you are the person others pull into the room to inspire confidence, and you can influence Sales, Product, and Customer Success without direct authority. • Experience leading a team through a restructure or reorg, with a demonstrated ability to re-rally people around a new vision and lead with empathy. • The ability to "code-switch" fluidly across contexts in a single day – customer pitches, senior leadership conversations, and in-the-weeds teamwork. • Nice to have: a background in formal learning methodology or curriculum design (learning objectives, outcomes, structured program design), ideally applied to customer enablement. • Nice to have: experience standing up or scaling professional-services automation and resource/capacity-planning infrastructure. • Nice to have: exposure to AI-transformation services within EdTech or B2B SaaS environments.

🏖️ Benefícios

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families • 401(k) program with up to 2% company matching • Equity grant participation • Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work • FlexWellness program ($1,800 annually) to help support your personal health goals • Generous budget for home office setup • $1,500 annual learning and development stipend • 16 weeks of paid parental leave