Application Support Analyst

🕒 Julho 24

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

👻 Score fantasma 61%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Jones Lang LaSalle Americas, Inc.

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏠 Imobiliário

🤝 B2B

💼 Consultoria

Real Estate • B2B • Consulting

Prestamos serviços imobiliários comerciais para empresas e investidores em todo o mundo, ajudando a reduzir custos, aumentar a produtividade e melhorar a sustentabilidade.

Descrição

• Provide deep technical support for LaSalle's custom-built applications and data platforms • Investigate and resolve escalated business incidents within defined SLA targets • Reproduce issues in non-production environments and coordinate bug fixes and hotfixes with development teams • Own incident resolution end-to-end, including root cause documentation and post-incident review • Query and analyze SQL/NoSQL databases to identify data integrity issues, failed jobs, and processing anomalies • Monitor platform health dashboards and identify performance degradation or service disruptions • Support UAT and regression testing for patches and platform releases • Triage environment-level issues with infrastructure and cloud teams, including connectivity, hosting, and authentication issues • Liaise with software engineers, data engineers, and product owners to coordinate timely fixes • Facilitate incident bridge calls during major incidents and prepare summaries for business stakeholders • Provide incident reports and root cause analysis documents following P1/P2 incidents • Advise analysts on troubleshooting approaches and update runbooks • Drive problem management initiatives to eliminate recurring root causes • Propose and implement permanent fixes or workarounds to reduce ticket volume • Maintain and enhance technical runbooks, escalation trees, and support playbooks • Evaluate and recommend monitoring and alerting improvements to reduce mean time to detect

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field • 3–5 years of experience in application support, software engineering, or data operations, ideally within financial services • Some SQL skills, including ability to write queries across relational databases • Experience using application monitoring and logging tools such as Datadog, Splunk, or Azure Monitor • Ability to perform root cause analysis and produce clear RCA documentation • Strong written and verbal communication skills • Ability to present technical findings to non-technical stakeholders • Experience with Agile/DevOps delivery models and change management processes • Preferred: exposure to real estate investment platforms, portfolio management systems, or financial reporting tools • Preferred: experience with cloud platforms, especially Microsoft Azure • Preferred: ITIL Intermediate certification or equivalent • Preferred: familiarity with LaSalle proprietary tools or JLL enterprise platforms

🏖️ Benefícios

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities