Account Manager II

🕒 Julho 15

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Job Duck

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

⚖️ Jurídico

Consulting • Marketing • Legal

A Job Duck é uma empresa especializada em conectar profissionais a oportunidades de trabalho remoto em empresas sediadas nos Estados Unidos. A empresa oferece uma variedade de posições, incluindo assistentes jurídicos, assistentes de marketing, assistentes executivos e gestores de casos. A Job Duck prioriza ajudar as pessoas a construir uma carreira em home office, garantindo um bom equilíbrio entre vida pessoal e profissional, além de oferecer suporte e recursos para desenvolvimento de carreira. O foco está em posições remotas, em tempo integral (full time), bem remuneradas e que oferecem um amplo leque de oportunidades profissionais.

Descrição

• Collaborate with internal teams to deliver a seamless client experience. • Lead and participate in client meetings to ensure alignment and progress. • Provide proactive support during onboarding and trial phases to ensure successful engagement. • Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs. • Support staffers when necessary to maintain alignment with client expectations. • Manage first-week follow-up processes with clients and staffers to ensure successful onboarding. • Monitor account performance and identify opportunities for improvement and expansion. • Lead launch sessions with new clients to set expectations and align on goals. • Diagnose client challenges and guide them toward appropriate solutions. • Act as the central point of coordination between clients and internal teams. • Cultivate client referrals through strong relationship management. • Identify and drive account growth opportunities aligned with client goals. • Drive client retention and account health by identifying risks and addressing concerns proactively. • Build and maintain strong client relationships by establishing trust, credibility, and consistent communication. • Contribute to company initiatives and continuous improvement efforts. • Maintain accurate documentation, including notes, updates, risks, and opportunities.

🎯 Requisitos

• At least 1 year of experience in customer service, client relations, or a related role. • Excellent verbal and written English communication skills. • Strong problem-solving abilities and a customer-centric mindset. • High level of professionalism and strong telephone communication etiquette. • Strong organizational skills and attention to detail. • Ability to adapt and thrive in a fast-paced environment. • Familiarity with CRM tools. • Sales experience is preferred but not required.

🏖️ Benefícios

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.