Knowledge Management Specialist

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🕒 3 dias atrás

🌐 México, Honduras, +2 outros países – Remoto

🇲🇽 México – Remoto 🇭🇳 Honduras – Remoto 🇸🇻 El Salvador – Remoto 🇿🇦 África do Sul – Remoto

💵 $1.050 - $1.200 / mês

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

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Job Duck

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

⚖️ Jurídico

Consulting • Marketing • Legal

A Job Duck é uma empresa especializada em conectar profissionais a oportunidades de trabalho remoto em empresas sediadas nos Estados Unidos. A empresa oferece uma variedade de posições, incluindo assistentes jurídicos, assistentes de marketing, assistentes executivos e gestores de casos. A Job Duck prioriza ajudar as pessoas a construir uma carreira em home office, garantindo um bom equilíbrio entre vida pessoal e profissional, além de oferecer suporte e recursos para desenvolvimento de carreira. O foco está em posições remotas, em tempo integral (full time), bem remuneradas e que oferecem um amplo leque de oportunidades profissionais.

Descrição

• Maintain the company’s Knowledge Base through regular reviews and updates of policy and procedural documentation • Publish and manage documentation within SharePoint for usability and accessibility • Maintain document categorization, tagging, and version control • Research and implement tools that enhance documentation efficiency and engagement • Create, update, and maintain formal policy documents and standard operating procedures • Initiate documentation conversations to gather information in a timely manner • Conduct scheduled reviews for documentation accuracy, relevance, and completeness • Translate operational workflows into clear, structured documentation • Independently produce high-quality knowledge assets requiring minimal QA revisions • Capture explicit and tacit knowledge from stakeholders and subject matter experts • Partner with the Process Analysis Team to document new or updated processes • Apply templates, standards, and formatting guidelines consistently • Support training and onboarding documentation needs • Gather feedback and continuously improve documentation quality and usability • Use AI tools for drafting, editing, synthesis, and standardization with human validation • Support knowledge dissemination through SharePoint in collaboration with UX team members

🎯 Requisitos

• Strong writing and information organization skills • High attention to detail and ownership • Experience maintaining documentation in a shared system or repository • Proactive communication and follow-up • Ability to interpret and document complex processes • Version control and document governance • 2+ years of experience creating and maintaining SOPs, policies, or procedural documentation • 2+ years of experience working with knowledge management systems, preferably SharePoint or a similar repository • Bachelor’s degree in Technical Writing, Communications, Knowledge Management, Business Administration, or a related field, or equivalent professional experience • Microsoft 365 Business Standard • Microsoft SharePoint • Microsoft Teams • Microsoft Visio • Workday • Zendesk • AI-assisted writing and research tools such as Microsoft Copilot or similar • English and Spanish language requirements • Application documents and forms must be completed in English • Resume must be submitted in .DOC format

🏖️ Benefícios

• Paid Time Off • Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Competitive salary