Patient & Site Operations Coordinator

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Journey Clinical

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

🧘 Bem-estar

Healthcare Insurance • Wellness

Journey Clinical é uma plataforma especializada em psicoterapia assistida por psicodélicos para tratamento de saúde mental. A empresa faz parceria com profissionais de saúde mental licenciados para oferecer tratamentos baseados em evidências, começando com a Psicoterapia Assistida por Cetamina (KAP). A Journey Clinical fornece aos terapeutas as ferramentas para realizar KAP de maneira segura e eficaz, relatando melhorias nos escores clínicos de depressão e ansiedade para 87% dos pacientes após duas visitas médicas. A empresa colabora com uma equipe médica de classe mundial para um cuidado abrangente que inclui triagem KAP, prescrições, monitoramento de resultados e manejo de medicação psiquiátrica. A Journey Clinical foca em tratamentos holísticos de saúde mental em parceria com terapeutas de confiança para abordar as causas raízes dos problemas de saúde mental.

Descrição

• Support day-to-day operations across a growing network of Spravato treatment sites, including scheduling, session flow, and patient throughput for cohorts of patients at multiple locations • Coordinate intake logistics, insurance prior authorization tracking, and REMS-required documentation across sites • Serve as a point of contact for patients regarding scheduling, session prep, and program questions • Monitor and ensure all existing sites in the network remain compliant with Spravato REMS program requirements, flagging gaps and partnering with site teams to resolve them • Manage supply inventory tracking (Spravato stock, monitoring equipment) and reorder logistics across sites • Track patient outcomes data and session completion rates across the network for program reporting • Collaborate with the site setup team, revenue cycle management team, and clinical operations to escalate patient needs and execute on any necessary workflow changes • Use your day to day experience to inform discussions with Product as we build out new systems and features to support our growing network • Troubleshoot day-of operational issues (no-shows, scheduling conflicts, adverse events escalation) remotely and in real time • Support onboarding of new clinicians or partner sites into existing Spravato operational workflows as the network scales

🎯 Requisitos

• Minimum 2+ years of hands-on operations experience specifically within a Spravato® (esketamine) clinic • Demonstrated understanding of REMS compliance requirements and esketamine-specific monitoring protocols • Strong organizational and multitasking skills, with proven ability to manage multiple patients/sessions/sites simultaneously • Comfort working remotely while coordinating real-time operations at in-person clinical sites • Comfort with EHR systems, scheduling platforms, and insurance prior-authorization workflows • Excellent communication skills, both patient-facing and inter-team • High attention to detail and reliability with documentation and compliance protocols • Experience with multi-site or multi-clinician Spravato operations (Preferred) • Familiarity with behavioral health or psychiatric outpatient settings beyond Spravato specifically (Preferred) • Experience training or onboarding new staff into clinical operations workflows (Preferred) • Experience working remotely in a fast-scaling, multi-location healthcare operations role (Preferred)

🏖️ Benefícios

• Full medical/dental/vision coverage • Unlimited PTO (all employees are strongly encouraged to take at least 18 days off per year; most of us take 25+ including mental health days and moon days) • Rapid career growth and high ownership • Pioneer a new industry with a new health tech business model (i.e."Innovation on innovation") with direct access to industry leading experts • Have a net positive impact on people's mental health and overall well being with new mental health treatments including psychedelic-assisted psychotherapy