Lab Operations Lead

Vaga não está no LinkedIn

🕒 Julho 24

🗽 New York – Remoto

🗽 New York – Remote

💵 $125.000 - $175.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Junction

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

📚 Educação

🤝 Sem Fins Lucrativos

Education • Non-profit

Junction é uma organização sem fins lucrativos que realiza hackathons e eventos de desenvolvedores em larga escala, de nível mundial, focados em inovação de tecnologia e inteligência artificial. Organiza encontros de destaque (como o Junction 2025 em Espoo, Finlândia) que reúnem engenheiros, designers e empreendedores para aprendizado intensivo baseado em projetos, networking e competições com empresas parceiras e prêmios. A Junction também apoia sua comunidade através de pré-eventos, bolsas, programas de voluntariado, empregos e canais online para conectar participantes e parceiros do setor.

Descrição

• Manage, coach, and develop a distributed Lab Operations team, supporting both individual contributors and team leadership as the organization grows • Plan team capacity and staffing as order volume increases based on demand trends • Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution with labs and customers • Make sure SLAs, quality standards, and productivity targets are consistently met • Interface with vendors and ensure we have good working relationships, troubleshoot issues as they come up, and set up streamlined processes for day-to-day interaction • Step into complex operational issues when the team needs support, coordinating with Product, Engineering, Customer Success, and external lab partners where needed • Improve SOPs, quality standards, and team workflows so the operation becomes more consistent and easier to scale • Identify recurring operational issues and partner with our Operations Systems & Tooling team on workflow improvements and automation • Build a team that can solve problems independently, with clear ownership and fewer escalations over time

🎯 Requisitos

• 5+ years hiring and managing operations teams through growth. • You've coached people to become more independent, handled performance conversations, and built a team that doesn't rely on you for every decision. • You've led teams that spend their day solving exception-heavy operational problems rather than simply following scripts. • You're comfortable making decisions when situations don't fit neatly into a process. • You've built or significantly improved SOPs, SLAs, quality frameworks, or operational processes. • You've managed people across multiple time zones and know how to build a team rhythm that keeps everyone aligned without constant oversight. • You've handled direct vendor relationships in business-critical operations and are comfortable being the escalation point for customers. • You've worked in healthcare operations, diagnostics, logistics, or another operational environment where accuracy matters.

🏖️ Benefícios

• Equity (extended exercise post 2 years of employment) • Company and team offsites • Monthly learning budget of $150 for personal development and productivity • $100 monthly wellness budget • Flexible, remote-first working - including $1K for home office equipment • Coworking budget • 36 days paid time off (including bank holidays) • Premium healthcare coverage • 4% monthly contribution to pension/401k • Yearly blood test on us • Enhanced parental, foster, and adoption leave