Senior Manager, DME Customer Order

🕒 Julho 27

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $117.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 36%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Kestra Medical Technologies, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

🏥 Saúde

🔧 Hardware

☁️ SaaS

Healthcare • Hardware • SaaS

A Kestra Medical Technologies, Inc. é uma empresa de tecnologia médica que desenvolve o desfibrilador cardioversor vestível ASSURE (WCD) e uma plataforma integrada de gerenciamento remoto de pacientes. O Sistema ASSURE combina um dispositivo vestível com sensoriamento autônomo, detecção de arritmia e terapia de desfibrilação eficaz, além da plataforma de dados remotos Kestra CareStation e um aplicativo móvel para pacientes, para apoiar o monitoramento, a conformidade e o atendimento habilitado para telemedicina para pacientes com risco elevado de parada cardíaca súbita (SCA). A Kestra enfatiza os cuidados de saúde digitais, dispositivos vestíveis inteligentes, conectividade móvel e intervenções terapêuticas que salvam vidas, e patrocina avaliações clínicas como o estudo ACE-PAS para demonstrar o desempenho e a segurança no mundo real.

Descrição

• Lead and develop Customer Order Managers, establishing accountability for operational performance, engagement, and talent development • Coach and mentor managers in leadership effectiveness, decision-making, change management, and organizational influence • Establish leadership expectations, operating rhythms, and performance standards across Customer Order teams • Evaluate leadership effectiveness and provide coaching, development planning, and performance management • Oversee workforce planning and organizational design, including management structures, capacity, and leadership coverage • Lead execution of the Benefit Verification automation and AI roadmap, including prioritization, business cases, and delivery oversight • Partner with Revenue Cycle leadership to evolve the Benefit Verification target operating model, including outsourcing, span of control, shift coverage, workforce planning, and organizational structure • Anticipate and respond to payer, regulatory, and market shifts, translating changes into roadmap items with owners and timelines • Establish and improve cost-to-serve KPIs, including cost per order, cost per dispatch, cost per Benefit Verification, and fully loaded cost per FTE • Partner with Finance and RCM Analytics to quantify downstream financial impact and report results monthly to leadership • Drive productivity and unit-economics improvements through automation, process redesign, and elimination of non-value-added work • Manage regional COS leaders, including performance evaluations and goal setting • Resolve complex operational issues and incorporate solutions into daily processes and workflows • Participate in hiring, training, and coaching while fostering respect, engagement, and accountability • Partner with Commercial and Clinical stakeholders to remove barriers affecting order conversion, documentation acquisition, and patient outcomes • Ensure operational control, leadership oversight, and performance management for benefits verification activities • Collaborate with Revenue Cycle management and other Kestra leaders to align processes • Lead or participate in cross-functional initiatives for operational efficiency, financial improvement, and cost reduction • Provide departmental reporting and statistics to the Director of Revenue Cycle • Participate in on-call and off-hour coverage, including evenings, weekends, and holidays • Maintain patient confidentiality under the company’s Pledge of Confidentiality • Directly manage Customer Order Specialist Managers, conduct performance reviews, provide feedback, and help set professional development goals • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree or equivalent years of industry experience • Five (5) or more years managing Revenue Cycle functions • Seven (7) or more years of Revenue Cycle experience • Consistently detail-oriented and thorough • Advanced written and verbal communication skills, including excellent grammar • Advanced reading and comprehension abilities • Advanced analytical skills • Advanced multi-tasking skills • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and intermediate to advanced Microsoft Excel • Must be eligible to work for any employer in the U.S.; Kestra cannot sponsor or take over sponsorship of visas • Willingness to participate in drug testing as a condition of employment • Occasional travel, less than 15% • Preferred: Master’s degree • Preferred: Three (3) or more years leading management-level team members • Preferred: Experience with HCPCS procedure codes and ICD-10 codes • Preferred: Experience in order intake and benefit verification • Preferred: Experience in Government and Commercial payor programs and requirements • Preferred: Experience processing orders for Wearable Cardioverter Defibrillators or other Cardiac DME devices

🏖️ Benefícios

• Medical insurance • Dental insurance • 401K with Match • Bonus • Remote work environment • Occasional travel, less than 15%