Operations Analyst

🕒 Maio 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Keyfactor

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

🔐 Segurança

📡 Telecomunicações

🏢 Corporativo

Security • Telecommunications • Enterprise

A Keyfactor é uma líder na oferta de Infraestrutura de Chave Pública (PKI) e serviços criptográficos, com forte foco em segurança centrada na identidade. A empresa oferece uma gama de produtos e serviços projetados para gerenciar certificados digitais e chaves criptográficas para empresas e dispositivos de IoT, aumentando a segurança e a confiança em um mundo cada vez mais conectado. Suas ofertas incluem PKI como serviço, automação do ciclo de vida de certificados, assinatura de código rápida e segura e gerenciamento de identidade IoT. As soluções da Keyfactor também abordam desafios específicos da indústria nos setores automotivo, médico, de telecomunicações e de IoT industrial. Ao enfatizar práticas modernas de PKI, a Keyfactor ajuda organizações a automatizar e escalar sua infraestrutura de segurança enquanto se preparam para ameaças emergentes, incluindo a criptografia pós-quântica.

Descrição

• Partner with Sales, Tech Sales, and cross-functional teams to gather customer requirements, recommend appropriate service SKUs, and align offerings to customer needs • Support RFP/RFI responses and provide guidance on service capabilities, delivery methodology, and standard practices • Collect End-Customer requirements and collaborate in drafting Level of Effort estimates. • Review and drive feedback on MSAs/T&Cs/RFPs/etc. on behalf of the Professional Services team. • Provide insightful feedback on deployment strategy and standard SKUs/SOWs for new products. • Field complex questions on service methodology and delivery best practices. • Implement new processes and procedures to support hyper-growth. • Review and analyze delivery services data to improve sales workflows and scoping processes

🎯 Requisitos

• Bachelor's degree preferred in Computer Science, Information Technology, Business Administration, or relevant field; or equivalent experience. • In-depth understanding of operations analysis principles and methodologies. • Experience in analyzing and interpreting data to identify trends and insights. • Average understanding of technology such as software, networking, and system development. • Average experience interacting with 3rd party reseller/service providers/partners. • Effective written and verbal communication skills with the ability to articulate complex ideas clearly. • Ability to influence and persuade team members through effective communication. • Average analytical, time management, and prioritization skills. • Ability to work independently, mentor junior team members, and contribute to process improvements.

🏖️ Benefícios

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. • Comprehensive benefit coverage globally. • Generous paid parental leave globally. • Competitive time off globally. • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. • The Keyfactor Alliance Program to support DEIB efforts. • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. • Global Volunteer Day, company non-profit matching, and 3 volunteer days off. • Monthly Talent development and Cross Functional meetings to support professional development. • Regular All Hands meetings – followed by group gatherings.