VP, Professional Services Delivery

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

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Kinaxis

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

🏭 Manufatura

💰 $33.000.000 Venture Round em 2000-05

Consulting • Healthcare • Manufacturing

Kinaxis é líder global em gestão moderna da cadeia de suprimentos. Atendemos cadeias de suprimentos e as pessoas que as gerenciam em prol da humanidade. Nosso software é confiado por marcas globais renomadas para fornecer a agilidade e previsibilidade necessárias para navegar na volatilidade e disrupção atuais. Combinamos nossa técnica de concorrência patenteada com uma abordagem centrada no humano para IA, capacitando empresas de todos os tamanhos a orquestrarem sua rede de cadeia de suprimentos de ponta a ponta, desde o planejamento estratégico de longo prazo até a execução em tempo real e entrega na última milha.

Descrição

• Lead the North America Professional Services team with strategic leadership and clear direction • Build, develop, and retain high-performing leaders and delivery teams • Strengthen capability in solution leadership, industry expertise, and delivery excellence • Oversee enterprise software implementations across North America, ensuring on-time, on-budget, high-quality delivery • Partner with customers and internal teams to drive satisfaction, platform adoption, and long-term value realization • Serve as executive sponsor for strategic customer relationships and complex challenges • Create referenceable customers through successful implementations, adoption, and measurable business impact • Oversee financial and operational performance, including resource planning, utilization, profitability, forecasting, and delivery performance • Drive consistent methodologies, governance practices, tools, and operating metrics • Identify and manage operational risks, resource constraints, and delivery challenges • Partner with Product, Sales, Customer Success, Support, Finance, HR, and strategic partners • Build relationships with strategic partners across Kinaxis-led, partner-led, and joint delivery engagements • Champion AI-enabled delivery capabilities, innovation, continuous improvement, and scalable delivery models

🎯 Requisitos

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations • 10+ years of experience leading delivery teams and leaders • Proven track record supporting and scaling a $50M+ Professional Services portfolio • Strong commercial and operational acumen, including revenue, utilization, forecasting, resource planning, margin management, and delivery performance • Experience with strategic system integrators, subcontractor partners, and broader delivery ecosystems • Deep understanding of enterprise software implementation methodologies and customer delivery best practices • Ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining engagement and delivery discipline • Exceptional executive communication, stakeholder management, and relationship-building capabilities • Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics • Willingness to travel as needed for project engagements, executive customer interactions, partner alignment, and internal leadership activities • Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness preferred

🏖️ Benefícios

• Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons • Accommodations upon request throughout the recruitment process