Customer Solutions Architect

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $125.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

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KlearNow

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📦 Logística

🤖 Inteligência Artificial

🚗 Transporte

Logistics • Artificial Intelligence • Transport

KlearNow é uma plataforma global de comércio de ponta que utiliza soluções baseadas em IA para simplificar e automatizar os complexos processos de comércio global e aduaneiro. Fundada em 2018 e sediada em Santa Clara, Califórnia, a KlearNow oferece serviços como desembaraço aduaneiro com IA, processamento de documentos de comércio e gerenciamento de transporte. A plataforma oferece soluções que aumentam a eficiência, reduzem o trabalho manual e permitem uma melhor tomada de decisões para importadores, exportadores, agentes de carga e despachantes aduaneiros. Ao eliminar a necessidade de integrações complexas e proporcionar gerenciamento centralizado de dados, a KlearNow visa futurizar a conformidade comercial e as operações da cadeia de suprimentos, melhorando significativamente a produtividade e a escalabilidade.

Descrição

• The Customer Solutions Architect is a new, purpose-built role in the Customer Success organization, part solutions architect, part solutions engineer, part trusted advisor. • This person is the technical face of KlearNow to our customers, and the customer's advocate inside our Product and Engineering teams. • Most of the work is proactive and consultative. • The Customer Solutions Architect builds a deep understanding of how each customer actually runs their customs and trade operations, then designs and refines platform configurations that fit those workflows. • They lead customer training, run technical business reviews alongside the Customer Success Manager, and advise customers on how to get more value from the platform as their volumes, lanes, and compliance requirements change. • They own the technical understanding of the issue, reproduce and isolate root cause, translate it into terms Engineering can act on, and stay with it through resolution keeping the customer informed and confident throughout, and making sure they understand what changed and why. • This is a high-leverage, high-visibility role for someone who is equally credible in a debugging session and in front of a customer's VP of Supply Chain/Trade Compliance.

🎯 Requisitos

• 6–10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer. • Demonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering. • Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels. • Excellent written and verbal communication. Able to explain a technical problem to an engineer and a business impact to an executive in the same day. • Proven experience delivering training or enablement to customer audiences of varying technical skill. • Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being defined as it is built. • Bachelor's degree in a technical or business field, or equivalent practical experience. • Domain experience in customs brokerage, freight forwarding, trade compliance, or logistics technology. Familiarity with customs entries and global trade compliance. • Exposure to AI/ML-enabled products and how to set customer expectations around model-driven output. • Experience helping stand up a new function, playbook, or process from scratch.

🏖️ Benefícios

• Competitive base salary + variable compensation tied to retention and expansion targets