Senior Practice Manager

Vaga não está no LinkedIn

🕒 Março 19

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $146.000 - $209.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Kong Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🔌 API

☁️ SaaS

🏢 Corporativo

💰 $100.000.000 Series D em 2021-02

API • SaaS • Enterprise

Kong Inc. é uma empresa que oferece uma plataforma de APIs abrangente, projetada para facilitar o gerenciamento de APIs, a integração de IA e a produtividade de desenvolvedores. A companhia disponibiliza soluções como Kong Gateway, Kong Konnect e uma variedade de outras ferramentas voltadas ao gerenciamento e à otimização do ciclo de vida de APIs. A plataforma da Kong oferece suporte a ambientes multicloud e foi criada para entregar alto desempenho e segurança. É reconhecida pela Gartner como líder em gerenciamento de APIs e sustenta inovações em setores como serviços financeiros, saúde e tecnologia. A empresa enfatiza flexibilidade, segurança e velocidade, tornando-se a escolha preferida de organizações que buscam aprimorar seus serviços digitais por meio de APIs. A Kong também apoia uma comunidade robusta de desenvolvedores e oferece um amplo conjunto de integrações e plugins para simplificar o gerenciamento e as operações de APIs.

Descrição

• Engage with customer organizations (from Developers, Architects to C-level executives) to build the initial professional services direction, and oversee the customer success throughout the Kong deployment phase including the onboarding/adoption phase of the customer journey. • Engage with Kong customers across the sales and pre-sales cycle to define overall implementation and deployment strategy to ensure success. • Perform activities to gather scope and build prescriptive outcome-based proposals for immediate and long-term adoption. • Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes. • Responsible for achieving key business metrics such as PS Bookings, Team Utilization, Revenue Growth, Overall success, and satisfaction across the defined customer cohort. • Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders. • Build a high-performing diverse team, hire the best talent, and lead from the front setting the team up for success. • Build strong relationships across cross-functional teams at Kong. • Engage routinely with the Kong Product, Engineering, and Sales team to build an overall strategy to drive adoption, innovation, and maturity in our engagement & delivery model. • Strengthen Kong adoption and success across the defined regional customer install base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.

🎯 Requisitos

• Strong professional services leadership background and experience in the API/Open Source space would be an added advantage • Experience overseeing service delivery in the enterprise IT delivery across a multi-million-dollar portfolio • Deep experience in building and developing remote professional services teams including career growth planning, performance, and resource management • Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong. • Ability to demonstrate relationship building internally and externally • Exceptional organizational and change management skills with an ability to manage competing client, organizational, and changing business needs • Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. • Ability to manage critical and political situations with business stakeholders with strong interpersonal skills • Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and can keep pace with constant change.

🏖️ Benefícios

• Offers Equity • Offers Bonus • Healthcare benefits • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance