Technical Support Representative

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🕒 Novembro 28, 2025

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KonnectHub

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🎯 Recrutamento

🤝 B2B

Recruitment • B2B

A KonnectHub é uma empresa de contratação remota e assistência virtual que conecta negócios com profissionais de alta qualificação para funções administrativas, suporte ao cliente, contabilidade, TI/desenvolvimento web, marketing digital e outras funções de back-office. A empresa oferece equipes remotas personalizadas, integração gerenciada, suporte de RH e TI, preços flexíveis e uma calculadora de custos para ajudar as empresas a escalarem de forma mais eficiente e reduzirem despesas com contratação. A KonnectHub tem como alvo startups e empresas em crescimento que buscam talentos terceirizados escaláveis e econômicos.

Descrição

• Provide technical assistance and support for incoming queries related to systems, software, hardware, or network concerns. • Diagnose and troubleshoot technical problems through phone, email, chat, or ticketing systems. • Document issues, solutions, and customer interactions thoroughly within internal systems. • Escalate complex cases to higher-level support teams when needed. • Guide users through step-by-step solutions and provide clear, easy-to-follow instructions. • Collaborate with internal teams to address recurring issues and improve customer support processes. • Maintain service-level targets while ensuring a high level of customer satisfaction. • Stay updated on product features, system updates, and best practices.

🎯 Requisitos

• Minimum of 3 years of experience in technical support or a similar customer-facing technical role. • Strong understanding of common operating systems (Windows, macOS, Linux is a plus). • Experience with troubleshooting software, hardware, and basic network issues. • Familiarity with ticketing systems and remote support tools. • Excellent verbal and written communication skills. • Ability to work independently in a remote environment. • Strong problem-solving skills and attention to detail. • Customer-centric mindset with the ability to remain calm and professional under pressure.

🏖️ Benefícios

• Permanent work from home • An inclusive and supportive work environment. • Competitive salary • Opportunities for career growth and professional development. • Supportive and collaborative team environment.