VP, General Manager

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Kooner Fleet Management Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🚗 Transporte

Transport

A Kooner Fleet Management Solutions é uma empresa dedicada a fornecer serviços abrangentes de reparo de caminhões e gestão de frotas. A empresa oferece uma ampla gama de serviços, incluindo inspeções de caminhões comerciais e reboques, reparos móveis de caminhões e reboques a diesel e assistência na estrada 24 horas por dia, 7 dias por semana. A Kooner Fleet Management Solutions concentra-se em manter altos padrões operacionais em conformidade com os requisitos regulamentares BIT e DOT, garantindo que os veículos dos clientes estejam em condição ideal. Além disso, a empresa se orgulha de usar tecnologias avançadas em seus serviços de reparo, melhorando a produtividade e a qualidade do serviço.

Descrição

• Full responsibility for revenue, margin, and unit economics across the consumer segment • Set financial targets, build and manage the budget, and deliver profitable growth quarter over quarter • Report directly to senior leadership with full visibility into performance and a seat at the table when it matters • Define how Kooner enters and expands in consumer markets, pricing architecture, service packaging, and geographic sequencing • Determine which acquisition channels to bet on, pressure-test assumptions quickly, and double down on what works • Build a repeatable growth model that can scale across new markets without losing quality or margins • Own the consumer brand from the ground up, how it looks, sounds, and feels at every touchpoint • Set the standard for what a Kooner consumer experience means, from first booking to fifth visit • Build the systems and feedback loops that ensure consistency as the business scales • Identify key hires, make the business case for headcount, and recruit people motivated to build, not just manage • Design the org structure for the consumer division as it grows from zero to scale • Foster a culture that reflects Kooner's family-first values while moving with startup urgency • Design the end-to-end service delivery model; scheduling, dispatch, technician standards, quality control, and customer communication • Adapt existing infrastructure where it fits; build new processes where it doesn't • Keep scalability front of mind, every system you build should work at 10x volume • Own the strategy for turning first-time customers into regulars • Develop service plans, communication cadences, and loyalty incentives that drive repeat business • Define and track the metrics that matter; retention rate, lifetime value, NPS, and churn • Partner with product and tech stakeholders to shape the digital experience; booking, payment, service history, and reminders • Advocate internally for the consumer customer and influence the product roadmap accordingly • Identify gaps in current tooling and drive solutions that improve both the customer and technician experience • Leverage existing relationships and cultivate those relationships to accelerate consumer growth; insurance partners, dealerships, employers, apartment communities, and beyond • Explore fleet-to-consumer crossover opportunities that leverage Kooner's existing national footprint • Stay sharp on competitor moves, market shifts, and evolving consumer expectations • Use those insights to keep Kooner's offering ahead of the curve, anticipating the market, not reacting to it • Feed learnings back into strategy, pricing, and product decisions on a continuous basis

🎯 Requisitos

• 10+ years of progressive leadership experience, with at least 3–5 years in a GM, VP or similar leadership role • Proven track record of building and scaling a consumer-facing business; startup, division launch, or turnaround experience strongly preferred • Automotive industry experience is required; a background in dealership operations, fixed ops, or dealer group leadership is strongly preferred and will be weighted heavily in the selection process • An established network within the automotive industry and the willingness to leverage it, whether that means bringing relationships with dealer groups, service partners, or a loyal customer base, we expect this person to hit the ground running, not starting from zero • Commercially sharp: you know how to find customers, keep them, and build a business model that works • Operator at heart with the strategic range to see around corners and the execution discipline to follow through • Strong financial acumen; comfortable owning a P&L, building a budget, and making data-informed decisions • Comfortable with ambiguity; you don't wait for the playbook, you write it • Strong people leader who attracts talent, develops teams, and builds culture deliberately • Excellent communicator who can align internal stakeholders and represent the brand externally with credibility • Bachelor's degree required; MBA or equivalent advanced degree a plus

🏖️ Benefícios

• Competitive base salary $125,000-$150,000 + generous variable comp plan • Weekly Paydays: Get paid every Friday – no waiting around! • 401(k) with company match. • Medical, Dental, and Vision coverage after just 30 Days! • Enjoy paid vacation time, paid sick time, and paid holidays to rest, recharge, and take care of what matters most. • Life & Disability Insurance for added peace of mind – because we take care of our team on and off the job. • Access to our Employee Assistance Program for support when you need it most – we've got your back. • Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization.