HPC Support Engineer

Vaga não está no LinkedIn

🕒 Julho 31

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $122.000 - $162.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Lambda

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

💰 $39.700.000 Venture Round em 2022-11

Consulting • Healthcare • Logistics

Lambda é uma empresa de computação em nuvem que fornece instâncias e clusters de GPU sob demanda, adaptados para treinamento e inferência de IA. A empresa oferece uma variedade de produtos de GPU, como instâncias de GPU na nuvem sob demanda cobradas por minuto, clusters privados de GPU em grande escala e servidores PCIe com GPUs NVIDIA Tensor Core personalizáveis. A Lambda é conhecida por sua nuvem para desenvolvedores de IA, permitindo que desenvolvedores de IA criem instâncias de GPU com foco no hardware mais recente da NVIDIA. A empresa também oferece produtos de workstation configurados com GPUs NVIDIA, projetados para deep learning e outras aplicações de IA.

Descrição

• Serve as a senior technical escalation point, troubleshooting the hardest infrastructure and platform issues down to the hardware, driver, or kernel level when needed • Quickly and accurately distinguish between hardware failures, driver issues, kernel-level problems, and customer workload misconfiguration, so issues get resolved correctly the first time • Proactively identify process, tooling, and documentation gaps, and go fix them, not just wait for them to be assigned • Use AI tools effectively to build scripts, automations, or small internal tools that close real operational gaps (no professional development background required) • Perform root-cause analysis across distributed systems, clusters, and GPU infrastructure • Craft clear documentation of solutions and contribute to evolving support procedures • Collaborate closely with engineering teams to turn recurring customer pain points into permanent fixes • Take escalations from peers while training and mentoring them in the process • Participate in a rotating on-call schedule, owning major incidents and major customer issues • Be ready to roll up your sleeves and pitch in wherever needed, especially during fast, high-volume deployments

🎯 Requisitos

• 3+ years of hands-on HPC experience in an administration, support, or engineering role. • Very strong understanding and experience supporting Linux in a system administration role. • Proven experience in HPC environments, showcasing your expertise in Linux cluster administration, with strong preference for Kubernetes and/or Slurm for cluster orchestration. • Strong coding ability and CI/CD experience, with a track record of using AI-assisted tools to move fast. • Proficiency with monitoring/logging tools (Prometheus, Grafana, Datadog). • Strong skills in log analysis, debugging kernel-level issues, and performance profiling. • Experience with CUDA, NCCL, NVLink, GPUDirect RDMA. • Experience with high throughput networking technologies(IB/RoCE). • Knowledge of distributed AI/ML or HPC workloads. • Knowledge of TCP/IP, VPN, and firewalls in cloud environments. • Ability to work independently and mentor junior support engineers.

🏖️ Benefícios

• Health, dental, and vision coverage for you and your dependents • Wellness and commuter stipends for select roles • 401k Plan with 2% company match (USA employees) • Flexible paid time off plan that we all actually use