Program Support Analyst

🕒 Julho 31

🚗 Michigan – Remoto

🚗 Michigan – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

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MSX International

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

🚘 Automotivo

🤖 Inteligência Artificial

Consulting • Automotive • Artificial Intelligence

A MSX International é uma empresa dedicada a capacitar a indústria automotiva, oferecendo soluções inovadoras para performance de vendas, engajamento do cliente e otimização de reparos. Eles utilizam tecnologias avançadas, incluindo IA, para melhorar a experiência do cliente e otimizar operações para negócios automotivos. Com foco em aumentar a eficiência, impulsionar o crescimento dos negócios e maximizar a satisfação do cliente, a MSX International apoia seus clientes no dinâmico cenário de mobilidade.

Descrição

• Manage and action customer inquiries and email requests to support the billing administration and accounts receivable management in a timely manner • Accurately and correctly identify the appropriate course of action for customer requests • Conduct root cause analysis on recurring customer or account issues and recommend solutions • Support process improvement initiatives by identifying inefficiencies and proposing data-driven recommendations • Partner with cross-functional teams to support program reporting and analytical needs • Communicate via phone and/or email with customers consistently (written & verbal) • Receive inbound and place outbound calls to customers and dealers • Respond to and document all communication (internal and external customers, phone calls, emails) • Create and distribute customer invoices by request • Assist in system vehicle inventory management • Retain and file business documents • Cross-train in other functions and processes within the Department

🎯 Requisitos

• Associate degree or higher preferably in Accounting, Finance, Business Administration, or a closely related field. • Customer service and program support background • Strong analytical and problem-solving skills, with ability to interpret data and identify trends • Ability to multitask various assigned responsibilities • Accuracy and attention to detail • Strong interpersonal and organizational skills • Strong written and verbal communication skills • Excellent follow-up • Ability to meet deadlines

🏖️ Benefícios

• Employees can work remotely