Technical Support Analyst

🕒 Julho 31

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $0 - $24 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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ScriptPro

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1994

🏥 Saúde

💼 Consultoria

🏭 Manufatura

Healthcare • Consulting • Manufacturing

ScriptPro é uma empresa que oferece uma ampla gama de soluções operacionais, financeiras e clínicas para farmácias. Seus serviços incluem avançados sistemas de gestão e fluxo de trabalho para farmácias, dispensação robótica de receitas e soluções de cuidado personalizado para pacientes, visando melhorar a eficiência das farmácias e os resultados dos pacientes. Com mais de 30 anos de inovação no setor farmacêutico, a ScriptPro está comprometida em ajudar as farmácias a otimizar suas operações e proporcionar um atendimento excepcional aos pacientes, fazendo avanços significativos na adesão e gestão de medicações.

Descrição

• The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. • Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general “how to” questions to more advanced technical issues. • The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed.

🎯 Requisitos

• Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience • Basic Windows OS Knowledge (XP/7/10/11) • Requires working knowledge of desktop and peripheral troubleshooting • Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times • Problem solving and analytical skills • Positive attitude, drive and tenacity • Excellent customer service skills • Excellent written and verbal communication skills • Ability to multitask with varying priorities and attention to detail • All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area

🏖️ Benefícios

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs • Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services