Vietnamese Interpreter

🕒 Abril 18

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LanguageLine Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1987

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

LanguageLine Solutions é um provedor líder de soluções de acesso linguístico, oferecendo um conjunto abrangente de serviços de interpretação, tradução e localização. Com serviços disponíveis 24/7 em mais de 240 idiomas, a LanguageLine apoia indústrias como saúde, serviços financeiros e governo através de interpretação por telefone e vídeo sob demanda, tradução de documentos, e outros serviços relacionados à linguagem. Eles utilizam tecnologia de ponta para derrubar barreiras linguísticas, garantindo comunicação eficaz entre diversas comunidades.

Descrição

• The Vietnamese Video-Telephone- Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Vietnamese and English speakers. • The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. • The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. • The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices. • The video and audio interpreting sessions may involve simple or complex, technical or non-technical subjects. • This position does not involve written translation however translators and other skilled linguists are encouraged to apply. • The interpreters translate verbally. • Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner. • Participate in online, video and audio training sessions. • Deliver interpretation services via video and expediently type data on a dedicated device, such as a laptop, desktop computer, mobile phone, or tablet, in order to perform the essential functions of the job. • Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. • Speak clearly in both languages using proper pronunciation, enunciation and polite expressions. • Maintain a professional demeanor throughout the video and audio interpreting sessions at all times. • Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls. • Maintain punctuality and availability during scheduled work hours. • Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission. • Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. • Demonstrate commitment to cultural sensitivity and working in a diverse environment.

🎯 Requisitos

• Fluency in Vietnamese and English and skilled in the associated cultural dynamics. • Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP. • Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation. • Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression. • Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred. • Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands. • Must be at least 18 years of age. • Legally authorized to work in the United States. • Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). • High school diploma or equivalent. • Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible for consideration. • Ability to read and write the requested languages – highly preferred.

🏖️ Benefícios

• Paid professional interpreter training and continuous development. • Incentives for meeting attendance targets. • A variety of benefits including but not limited to: Medical, Dental, Vision, Employee Assistance Program (EAP), Accident, Critical Illness & Life, AD&D, Insurance Package, Inpatient Hospital, Short Term Disability, and 401K Retirement. • Employee Referral Program. • Advancement opportunities within the organization. • Interpreter support. • An inclusive and diverse work environment.