Senior Manager – Payments Analytics

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🕒 Junho 1

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Descrição

• Develop and execute a scalable payments strategy aligned with HRD’s operational and business objectives. • Lead initiatives focused on improving payment acceptance rates, reducing payment friction, and optimizing payment performance. • Serve as a subject matter expert on payment operations, processors, and industry best practices. • Partner cross-functionally with Risk, Fraud, Compliance, Product, and Operations teams to support strategic business initiatives. • Monitor payment performance metrics, transaction trends, declines, chargebacks, disputes, and operational KPIs. • Identify opportunities to improve authorization rates, reduce processing costs, and enhance customer experience. • Analyze payment data and operational trends to proactively identify gaps, risks, and optimization opportunities. • Develop scalable operational processes and reporting frameworks to support business growth. • Evaluate vendor performance, negotiate operational improvements, and ensure service level expectations are met. • Partner closely with Fraud and Risk teams to support payment security and operational integrity. • Collaborate with Product and Engineering teams to improve payment infrastructure, workflows, and integrations.

🎯 Requisitos

• Minimum of 7 years of experience in payments, payment operations, fintech, ecommerce, risk management, or related fields, preferably within the iGaming, online payments, or ecommerce industry. • Strong understanding of payment processing ecosystems including credit cards, ACH, PayPal, digital wallets, and alternative payment methods. • Experience managing payment processors, gateways, banking relationships, and third-party vendors. • Proven success optimizing payment performance, operational workflows, and payment acceptance strategies. • Excellent communication skills with the ability to translate complex operational concepts into actionable business insights. • Strong analytical and problem-solving skills with the ability to interpret large data sets and make data-driven decisions. • Knowledge of payment compliance requirements, regulatory standards, and card brand rules. • Experience handling chargebacks, disputes, payment risk, and operational escalations preferred. • Familiarity with SQL, reporting tools, AI and data analytics platforms is a plus. • Ability to manage multiple priorities and adapt quickly within a fast-paced environment.

🏖️ Benefícios

• Competitive pay and benefits • Start-up culture backed by a secure, global brand • Career growth opportunities within a rapidly expanding organization • Collaborative and innovative team environment • Potential hybrid scheduling flexibility