Senior SalesPro Specialist

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🕒 Fevereiro 23

🌽 Illinois, Maryland – Remoto

🌽 Illinois – Remote 🦀 Maryland – Remote

⏰ Tempo Integral

🟠 Sênior

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Leap

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🏗️ Construção

📦 Logística

💼 Consultoria

Construction • Logistics • Consulting

Leap é uma plataforma SaaS de CRM e vendas internas desenvolvida para empreiteiros de telhados, reformas e outras construções residenciais. Ela simplifica orçamentos, propostas, contratos dinâmicos, processamento de pagamentos, portais de subcontratados e clientes, e fluxos de trabalho de vendas em campo, enquanto integra com parceiros como QuickBooks, GreenSky, EagleView e Angi. Leap atende clientes B2B (coberturas, remodeladores, janelas e portas, HVAC, encanamento e empreiteiros gerais) para ajudá-los a ganhar, gerenciar e expandir mais trabalhos.

Descrição

• Drive Customer Adoption & Time-to-Value • Technical account builds and configuration • Lead structured, outcome-focused onboarding engagements • Deliver engaging, role-based training aligned to customer business goals • Reinforce best practices to drive behavioral change across sales teams • Ensure customers are prepared operationally and technically for go-live • Own Structured Project Execution • Build and maintain detailed onboarding project plans • Establish clear timelines, milestones, and customer deliverables • Drive accountability with customer stakeholders to prevent project delays • Maintain consistent communication cadence and documentation • Track time accurately and manage utilization effectively • Launch & Hypercare Management • Own customer readiness for go-live • Monitor adoption, system usage, and early health indicators post-launch • Identify and address gaps during the hypercare period • Proactively escalate risks with mitigation plans • Partner with Customer Success to ensure smooth transition post-hypercare • Stakeholder & Executive Communication • Identify and engage 2–5 key stakeholders per account • Lead milestone reviews and launch readiness conversations • Communicate risks, dependencies, and expectations clearly and professionally • Navigate stalled projects and re-engage decision-makers effectively • Scope & Services Alignment • Clearly distinguish onboarding services from Professional Services engagements • Identify out-of-scope requests and route appropriately • Protect company revenue while maintaining customer trust • Collaborate with Professional Services for expansion opportunities • Cross-Functional Collaboration • Partner with Sales, Customer Success, Product, and Support teams to ensure alignment • Provide structured feedback on common onboarding challenges • Contribute to continuous improvement of onboarding processes and playbooks

🎯 Requisitos

• 4-5+ years of experience in SaaS onboarding, implementation, or customer-facing delivery • Experience managing multiple concurrent client projects • Experience driving customer adoption and behavioral change • Strong project management and organizational skills • Experience navigating difficult client conversations and managing expectations • Education: Associate or Bachelor’s degree in a relevant field or equivalent work experience • Preferred Qualifications: Experience in CRM or sales enablement platforms • Experience in startup or high-growth SaaS environments • Familiarity with structured project management methodologies

🏖️ Benefícios

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. • Invest in Your Future – 401(k) company match to help you build financial security. • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!